Manager, Store in Store at T-Mobile in Rockford, IL

Manager, Store in Store Location: Rockford, Illinois At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role is essential for managing retail operations within partner locations to enhance customer engagement and sales performance. It involves leading a sales team to deliver product education, customer service, and achieve performance goals. The role requires maintaining operational standards, coaching staff, and fostering strong partnerships with store partners. Success is measured by customer satisfaction, sales growth, team development, and operational efficiency. The work directly impacts customer experiences and contributes to the overall success of retail partnerships. Job Responsibilities: Lead and develop the sales team to achieve customer engagement and sales performance targets Manage store operations including opening, closing, and adherence to operational standards Coach and provide feedback to team members to improve customer interactions and sales skills Maintain knowledge of products, services, promotions, and ensure team compliance with corporate communications Build and sustain partnerships with store-in-store partner leadership and sales teams to drive customer outcomes Also responsible for other duties/projects as assigned by business management as needed