Expert, Business at T-Mobile in Irving, TX

Summary: T-Mobile is a leading telecommunications company that invests in its employees through comprehensive benefits and growth opportunities. The Expert, Business role involves supporting business customers by resolving inquiries, managing accounts, and enhancing service while ensuring customer satisfaction and adherence to quality standards. Responsibilities: - Resolve business customer inquiries and concerns to achieve timely and effective issue resolution - Manage accounts by identifying service enhancement opportunities and facilitating payment arrangements - Utilize resource documentation and training tools to deliver informed and consistent customer service - Meet department productivity and quality standards while applying appropriate account adjustments and credits - Collaborate across channels including retail, care, and sales to support comprehensive customer service - Also responsible for other duties/projects as assigned by business management as needed Required Qualifications: - High School Diploma/GED (Required) - Windows (Required) - Communication (Required) - Keyboarding (Required) - At least 18 years of age - Legally authorized to work in the United States Preferred Qualifications: - Less than 2 years 6 months customer service experience (Preferred) Required Skills: Windows Nice-to-Have Skills: Keyboarding Benefits: Medical, dental and vision insurance, Flexible spending account, 401(k), Employee stock grants, Employee stock purchase plan, Paid time off, Up to 12 paid holidays, Paid parental and family leave, Family building benefits, Back-up care, Enhanced family support, Childcare subsidy, Tuition assistance, College coaching, Short- and long-term disability, Voluntary AD&D coverage, Voluntary accident coverage, Voluntary life insurance, Voluntary disability insurance, Voluntary long-term care insurance, Mobile service & home internet discounts, Pet insurance, Access to commuter and transit programs