IT Support Engineer BJ at systemsGo in Shanghai, Shanghai, China

Knowledge, Skills and Abilities: • Proactive, good communication, problem-solving, planning, and organization skills • Ability to multi-task and prioritize • Basic knowledge of the end-to-end business processes in the functional areas assigned • Ability to work independently, as well as collaboratively, within a team • Problem-solving skills for difficult to complex issues • PC hardware & software technical knowledge and ability to continuously learn while operating in a fast-paced, demanding environment are necessary. • Must be able to maintain a high level of confidentiality due to issues of security • Deliver and demonstrate a high level of customer service. • Demonstrated in-depth familiarity with Windows operating systems, PC hardware/software, and TCP/IP LANs • Demonstrated operational familiarity with iOS and OSX. • Demonstrated initiative, be a self-starter.

Qualifications: • 3 years supporting technology in a fast-paced environment • 3 years customer service experience • Able to work outside normal business hours for emergency issues • Proficiency in both English and Cantonese