Representative, Customer Service at Sysmex America, Inc. in Remote

Summary: Sysmex America, Inc. is headquartered in Kobe, Japan, and is renowned for innovative diagnostic equipment and information-management systems. They are seeking a Customer Service Representative responsible for providing effective customer service for internal and external customers through order processing and fulfillment of customer requirements to ensure satisfaction. Responsibilities: - Accurately enter customer orders and order changes within Sysmex systems and take appropriate actions to ensure customer requirements are met - Ensure calls and correspondences are addressed within standard response time - Utilize various Sysmex systems to accurately document customer transactions activities - Develop positive rapport with customers and coworkers and collaborate to resolve issues - Understand and support company and department goals and objectives - Other duties as assigned Required Qualifications: - Associate's Degree or 2 years relevant Customer Service experience in a related industry or manufacturing environment - Knowledge and understanding of Customer Service processes and systems - 3 - 12 months of Customer Service experience or experience in a related industry or manufacturing environment - Strong communication (verbal and written); Fluent in French is a plus - Microsoft Suite proficient; SAP or related ERP system - Detail oriented; Time Management; Makes decisions according to existing policies and procedures; Applies basic problem-solving skills and knows who to involve Required Skills: Order Processing, Microsoft Suite, SAP, ERP Systems Benefits: Choice of health care plan (medical, vision, and dental insurance), Annual incentive bonus, Paid time off, Parental leave, Bereavement leave, 401(K) for all eligible employees