Junior Customer Solutions Engineer at Sysdig in Nashville, TN

Summary: Sysdig is a company focused on cloud security, aiming to help organizations secure innovation in the cloud. The Junior Customer Solutions Engineer will support customers on the Sysdig Platform, build relationships with customer teams, and assist in aligning Sysdig features to customer use cases and goals. Responsibilities: - Support customers as a junior technical resource on the Sysdig Platform, reporting to the Sr. Director of Customer Success - Learn how to build strong relationships with customer teams and technical users - Assist with aligning Sysdig features to customer use cases and goals - Shadow and participate in customer calls, workshops, and troubleshooting sessions - Help with basic configuration, data collection, and environment checks under the guidance of senior engineers - Capture customer questions and feedback to share internally with Product and Customer Success teams - Partner with teammates across Customer Success, Sales, and Support to deliver a seamless customer experience Required Qualifications: - Bachelor's degree in Computer Information Systems (CIS), Management Information Systems (MIS), Cybersecurity, Computer Science, or a related field - Basic understanding of IT concepts such as cloud platforms, containers, or networking (from coursework, labs, or internships) - Familiarity with Linux basics and curiosity about Kubernetes - Interest in learning scripting, APIs, and automation tools - Awareness of cybersecurity fundamentals (threats, vulnerabilities, compliance) - Exposure to Prometheus, observability, or DevOps concepts in school or side projects Preferred Qualifications: - Early career technologists who are curious, collaborative, with an interest to stay up to date with industry trends - Interest in cybersecurity and solving real-world cloud security problems with a curiosity to stay up to date with industry trends and new cloud security technologies - Internship, project, or certification experience with cloud, monitoring, or security technologies - Willingness to grow technical depth in areas like Kubernetes, cloud platforms, monitoring, and security - A team player who succeeds in an environment of mentorship and knowledge-sharing with a willingness to work directly with customers Required Skills: Cloud platforms, Containers, Networking, Linux basics, Kubernetes, Scripting, APIs, Automation tools, Cybersecurity fundamentals, Prometheus, DevOps concepts, Curiosity Benefits: Extra days off to prioritize your well-being, 401(k) Retirement Savings Plan with a 3% company match, Maternity and Parental Leave, Mental health support for you and your family through the Modern Health app, Full health benefits package for you and your family