Implementation Project Management Manager at Syniverse… · San José

Implementation Project Management Manager Location: Costa Rica (San Jose) Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For This position primarily manages product development programs or projects involving cross-functional teams focused on the delivery of a product through the implementation process while also looking to maximize the opportunity for revenue. This position is also responsible for planning, directing, and coordinating activities and resources across multiple disciplines to ensure that the program or project goals are accomplished on time, within budget and meet business objectives. This role will serve as a leader and mentor for the Implementation Project Managers, will onboard new team members, develop team skills and abilities and champion Syniverse’s values within the team. - Some of What You'll Do Scope of the Role: Direct Reports: This is a management role with direct reports. As a Syniverse leader we expect you to amplify the careers of team members through coaching and development opportunities. By doing so you demonstrate that: You appreciate – the work, your team, and the customers you serve. You accelerate – skill growth, build networks and expand possibilities. You accept – by making space for all ideas and inviting diversity of thought. You acknowledge – and lead with empathy, vulnerability, and honesty. Key Responsibilities Manage and lead the day-to-day activities of a team implementation project and revenue professionals. Guide/influence internal departments to meet, assess, and identify revenue producing opportunities providing project scope and customer solution prior to customer contract/ signature. Drive improvements of the existing implementation and revenue management process to increace efficiency in project completion and revenue forecast. Project planning, estimating, controlling, tracking, reporting. Develop and direct the implementation of comprehensive operational plans for new products/services. Provide guidance to Implementation personnel with the handling of customer problems, issues, questions, and ensure employees have the necessary tools, training and soft skill development to be successful. Conduct quality monitoring of customer support interactions. Support the continuous improvement objective by assisting with identification, development and integration of process improvements. Work with billing, finance and accounting to ensure that revenue is recognized as early as possible Identify revenue gaps and opportunities for revenue acceleration early in the process and communicate those to sales and finance management Experience, Education, and Certifications: 8+ years of equivalent work experience. PMP certification is preferred. Bachelor’s degree in related area preferred. Desirable understanding of Telecommunication industry product and services to include: Number Portability, Location Services, Networking (LAN/WAN, SS7, Frame Relay, X.25), Signaling Protocols (GSM and IS41), cellular switch interoperability, and hardware and software platforms (Tandem and Unix). Strong working knowledge of Project Management principles . Strong knowledge of Project Management tools such as Niku Open Workbench or MS Project. Team Management experience is desired. Budget planning experience required. Additional Requirements: Strong leadership, interpersonal, team building, facilitation, conflict management, influence management, and negotiation skills are required. Experience in managing the delivery of products and services in a customer environment are required. Strong oral and written communication skills are required to effectively interface and communicate with all levels of management. Demonstrate problem-solving ability Knowledge in Syniverse’s products is desired. #LI-Hybrid - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position.