Fraud Detection & Compliance Specialist II at Syniverse… · San José

Fraud Detection & Compliance Specialist II Location: Costa Rica (San Jose) Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Fraud Detection & Messaging Compliance Specialist is responsible for daily monitoring, investigation, and documentation of suspicious A2P/10DLC messaging traffic that is flagged by Syniverse long code SPAM filters and cluster-based analytics. This role serves as an additional layer of fraud prevention to protect carrier partners & enterprise customer by ensuring only “clean” traffic is delivered, while proactively identifying customer-side bad actors, confirming campaign registration, assessing fraud vs. campaign drift, and coordinating campaign suspensions and reinstatements with clear, compliant communications and tracking. The specialist will work closely with internal teams and customers to optimize detection strategies while adhering to strict data privacy and reporting protocols. Where skills allow, leverage technical aptitude to run REST API calls (e.g., via Postman) and sanctioned API queries, trigger approved/pre-defined workflows and jobs, prototype simple no-/low-code demos, and collaborate with internal teams to test and document API results—applying structured, technical problem-solving to Professional Services solutions. - Some of What You'll Do Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Daily monitoring & analysis Pull and review daily reports of messaging traffic flagged by SPAM filters. Analyze message samples, clusters, origin senders, campaign IDs, and category types (e.g., Fraud/SPAM). Execute keyword-based scanning using several pre-defined keywords; recommend/coordinate keyword updates internally. Campaign validation & enforcement Determine whether a sender/long code is associated with a registered messaging (10dlc) campaign In internal UI campaign management tool, compare observed traffic to registered brand/use case to determine fraud vs. campaign drift. If fraud/drift is identified, suspend campaigns using defined reason format. Reporting, tracking, and documentation Ensure reporting includes required sample messages while adhering to strict rules on data sharing. Aggregate Friday–Sunday data on Mondays; roll holiday reporting to the next working day Stakeholder and customer communications Distribute reports to pre-defined recipients, including notification when no traffic is tagged. Notify the customer of findings by end of day using established distribution lists and required subject/attachment conventions (e.g., attach RCA template/location as applicable). Liaise with customers to collect feedback on missed events and submit for potential filter improvements (with understanding that Syniverse retains discretion on response actions). Audit and RCA management Receive and process audit reports from carriers/carrier partners; submit findings to customers promptly. Request, collect, and review customer Root Cause Analyses (RCAs) for completeness and effectiveness. If RCA is sufficient, lift suspensions in UI campaign management tool and/or other UIs with required notation and coordinate downstream suspension removal with partners as needed. Maintain thorough documentation of audit communications and RCA handling in alignment with compliance requirements. Experience, Education, and Certifications: 5+ years of experience in fraud detection, compliance, messaging security operations, or similar investigations/operational roles. Bachelor's degree in relevant area Proficient in Microsoft Excel Familiarity with A2P messaging, 10DLC campaign concepts, and interpreting message samples/clusters (preferred). Additional Requirements: Excellent written communication skills, including ability to deliver clear, compliant, time-bound notifications to customers and internal stakeholders. Comfort working with monitoring/reporting tools and performing repeatable, high-accuracy operational workflows. Detail-oriented, organized, and able to meet strict daily deadlines (including weekend/holiday aggregation rules). Demonstrated commitment to confidentiality, privacy, and data protection best practices; able to follow strict “minimum necessary” sharing protocols. Familiarity with machine learning-driven detection and SPAM/fraud categorization (preferred). Familiarity with Rest APIs and how to execute inside an application. #LI-Hybrid - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position.