IT Support Specialist - Hamilton, OH at Synergy Flavors · US -…

Summary: Synergy Flavors is a leading international supplier of ingredients to the global food and beverage industry, seeking an IT Support Specialist for their Hamilton, Ohio facility. This role serves as the primary onsite technical resource, providing Tier I–II support for hardware, software, networking, and cloud services while contributing to enterprise technology initiatives. Responsibilities: - Serve as the primary point of contact for IT support requests submitted via phone, email, or ticketing system - Diagnose and resolve hardware, software, and network issues in a timely and professional manner - Configure, maintain, and troubleshoot workstations, laptops, printers, and peripheral devices - Administer user accounts, permissions, and system access via Active Directory and Microsoft 365 - Coordinate IT onboarding for new employees, ensuring all equipment and access is in place from day one - Maintain system security through regular patching, updates, and adherence to IT policies - Document resolutions and contribute to the IT knowledge base to support ongoing team efficiency - Collaborate with IT colleagues on infrastructure projects and continuous improvement initiatives - Escalate complex issues appropriately and manage follow-through to full resolution Required Qualifications: - Minimum of 1–3 years of experience in an IT support or helpdesk capacity - Proven troubleshooting ability across Windows-based environments - Working knowledge of Microsoft 365, including Outlook, Teams, and SharePoint - Experience administering user accounts in Active Directory - Strong verbal and written communication skills, with the ability to convey technical information clearly to non-technical users - Ability to independently prioritise and manage a varied workload with minimal supervision Preferred Qualifications: - Prior experience supporting users within a manufacturing or production environment - Foundational knowledge of networking principles, including TCP/IP, DNS, and DHCP - Relevant professional certification such as CompTIA A+ or Network+ - Familiarity with ITSM or ticketing platforms such as ServiceNow or Zendesk - An Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline is preferred Required Skills: Windows, Microsoft 365, Active Directory, Networking - TCP/IP, Networking - DNS, Networking - DHCP, CompTIA A+, ITSM, ServiceNow, Zendesk, Workload Management Benefits: Competitive salaries, Comprehensive benefits, Inclusive workplace