QA Analyst at Syndeo LLC, in AVEIRO

About Broadvoice

At Broadvoice, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

POSITION SUMMARY

We are looking for a detail-oriented QA Analyst to ensure the delivery of high-quality software products. This role requires a Proactive QA professional focused on developing detailed test plans and test cases based on software requirements and technical specifications. Collaborates with product and engineering teams to define acceptance criteria and identify design risks, proposing effective mitigation strategies. Actively participates in root cause analysis and resolution of failures, supports bug prioritization, and assists in QA activity planning. Creates quality reports and test metrics while contributing to the continuous improvement of QA processes to enhance team efficiency and product quality.

KEY RESPONSIBILITIES

• Develop detailed test plans and test cases based on software requirements and technical specifications.
• Collaborate in defining acceptance criteria with product and engineering teams.
• Identify potential risks in design and propose mitigation strategies.
• Participate in root cause analysis of failures, collaborating on resolutions.
• Support bug prioritization and QA activity planning.
• Develop quality reports and test metrics.
• Contribute to the continuous improvement of QA processes within the team.
• Test APIs using tools such as Postman or similar.
• Familiarity with Linux command line.
• Nice to have: Knowledge of Docker.

QUALIFICATIONS

• 2-4 years of experience in manual software testing.
• Solid understanding of software QA methodologies, tools, and processes.
• Experience with test management tools (e.g., Jira, x-Ray or similar).
• Ability to work effectively both independently and as part of a team.
• Strong organizational skills and attention to detail.
• Nice to have (not mandatory): Bachelor’s degree in Computer Science, Engineering, or related field (preferred).

WHY BRODVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.