Microsoft Dynamics 365 Developer at Synapse… · Washington

Job Summary

We are seeking an experienced Microsoft Dynamics 365 Developer to design, develop, customize, and integrate solutions within the Dynamics 365 Customer Service and Contact Center ecosystem. The ideal candidate will have strong experience with Dynamics 365 Customer Service, Omnichannel, Unified Routing, Power Platform, Copilot Studio, and Contact Center/telephony integrations.

Responsibilities

• Design, configure, and customize Dynamics 365 Customer Service, including entities, forms, views, business rules, workflows, and Power Automate flows.
• Implement and support Omnichannel for Customer Service, Unified Routing, and Dynamics 365 Contact Center.
• Configure customer communication channels including voice, chat, and SMS.
• Develop integrations with Azure Communication Services, Teams Phone, Logic Apps, ServiceNow, REST APIs, and third-party telephony platforms.
• Support migration of legacy call center and telephony solutions to Dynamics 365 Contact Center.
• Build solutions using Power Apps, Power Automate, Copilot Studio, Copilot Agents, and custom connectors.
• Implement case management, queues, SLAs, KPIs, routing, and knowledge management capabilities.
• Develop plugins, custom workflow activities, JavaScript, C#, PowerShell, and PCF controls.
• Troubleshoot Customer Service Hub, Omnichannel, routing, capacity, and telephony integration issues.
• Ensure solutions follow security, compliance, data governance, and performance best practices.
• Work with business stakeholders to gather requirements and translate them into technical solutions.
• Prepare technical documentation, solution diagrams, and release documentation.

Required Qualifications

• Bachelor’s degree with 5+ years of experience developing solutions using Dynamics 365 Customer Service or Contact Center.
• Strong experience with Dynamics 365 Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management.
• Hands-on experience with Power Platform, Power Apps, Power Automate, Copilot Studio, and Dataverse.
• Experience with Dynamics Contact Center and telephony solutions, including Teams Phone, IVR, or CTI.
• Experience with Azure Logic Apps, Functions, Communication Services, and API Management.
• Proficiency in JavaScript, C#, PowerShell, REST APIs, webhooks, and Dynamics 365 SDKs.
• Familiarity with ALM, DevOps pipelines, solution management, data migration, and data modeling.
• Ability to obtain and maintain a Public Trust requiring U.S. Citizenship or Green Card.

Preferred Qualifications

• Microsoft certifications such as PL-200, PL-400, or MB-230.
• Experience supporting government, regulated, or enterprise-scale environments.
• Experience with Dataverse performance optimization and data migration.

Pay: $75.00 - $80.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Washington, DC 20554