Trade Waste Compliance Specialist at Sydney Water… · Potts Hill

• Manage compliance and relationships with Sydney Water’s business customers
• Various locations including Potts Hill, St Marys and Ryde office with a large field-based element
• EA Level 12: $121,860.59 base salary plus super plus fleet vehicle
About the role
Are you an experienced compliance officer or account manager with technical experience in trade waste or similar highly regulated industry? This is an excellent opportunity to join our Business Customer Accounts’ team as a Trade Waste Compliance Specialist.
This field-based role will build trusted partnerships with Sydney Water’s medium to high-value business customers. You’ll be largely field based, regularly visiting customer sites and Sydney Water depots to deliver strategic support and expert guidance.
You’ll play a key role in identifying and onboarding customers to trade waste agreements as well as introduce innovative, unregulated products and services that drive better outcomes. From boosting customer engagement to improving waste water quality, trade waste management, and sustainability, your work will help shape smarter, more resilient water solutions across our network.
Note: This role will be titled Business Customer Specialist for internal purposes.
Key Responsibilities:
• Represent Sydney Water in onboarding customers while undertaking potentially challenging discussions with professionalism and strategic insight.
• Act as a primary relationship lead for Sydney Water’s low to medium-risk business customers, building strong partnerships and ensuring long-term success.
• Ensure customers meet their contractual obligations under the Customer Contract and any additional agreements, maintaining compliance and accountability.
• Assess, implement, and monitor trade waste discharge approvals, using business tools to track and maintain customer compliance.
About you:
The successful candidate will possess or have the foundations to develop technical expertise in wastewater treatment systems and backflow prevention. You will leverage your strong communication and negotiation skills to engage with stakeholders, foster strategic partnerships, and deliver mutually beneficial outcomes.
• In addition to tertiary qualifications in Engineering, Environmental Science, or a related discipline, and a valid driver’s licence, we are looking for:
• Experience in a relevant role with a proven track record of achieving objectives.
• Demonstrated experience building and maintaining effective internal and external stakeholder relationships.
• Experience identifying and delivering solutions to complex customer requests while ensuring regulatory compliance and sound commercial outcomes.
• Demonstrated ability to deliver programs and services to business customers.
• Strong understanding of the impacts of commercial and industrial customers on water authority operations.
• Technical knowledge of program delivery mechanisms tailored to diverse business customer needs.
• Proven ability to work safely in field environments.
Does this sound like you? Apply now ensuring your Cover Letter highlights how your skills and experience meet the criteria above. Applications close Sunday November 1st at 11.59 AEST
We support you throughout the application process and can provide adjustments where required. For more information, please contact Marc Evans, Talent Acquisition Partner at marc.evans2@sydneywater.com.au
Please refer to the JOB PROFILE for full role accountabilities.
Dive into Our Great Benefits:
• Competitive Remuneration: We'll ensure your skills and contributions are recognised and rewarded.
• Hybrid Work Environment: A flexible balance of office collaboration and remote working.
• Continuous Professional Growth: Access to leadership and development programs to support your career.
• 24/7 Wellbeing Support: Free and confidential wellbeing services for you and your family through our Employee Assistance Program.
• Discounted Private Health Insurance: Access affordable health cover options.
• Family First: Up to 18 weeks paid parental leave and childcare support benefits.
• Fitness Passport: Access to a wide network of gyms and aquatic centres across NSW.
• Novated Leasing: Flexible vehicle financing options to support your lifestyle.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.