Sr. Tax Associate at Sydecar in New York City, NY

ABOUT US Sydecar is on a mission to transform the world of private markets. Our goal is to make these markets more accessible, transparent, and liquid, and we're achieving this by revolutionizing the way investment vehicles are created and executed. At Sydecar, we're not just a platform; we're a trusted partner in venture capital. We're dedicated to simplifying and standardizing the private investing experience, empowering capital allocators to discover and support visionary entrepreneurs who are shaping the future. Our platform is designed with ease and efficiency in mind. We take care of all the behind-the-scenes tasks, from automating banking, ensuring compliance, handling contracts, managing taxes, to streamlining reporting. This leaves investors the freedom to concentrate on what matters most: making valuable deals and nurturing meaningful relationships. Join us at Sydecar, as we lead the charge in revolutionizing private investing. ABOUT THE TEAM The Customer Experience team at Sydecar helps our customers get where they need to go. As the primary contact for all of our customers and their investors, the team works daily to resolve customer support cases, provide feedback for new product solutions, and manage an SPV or Fund from formation to closing, and beyond. ABOUT THE OPPORTUNITY CX Associates are Sydecar’s ambassadors to our Fund Managers and their Investors– a crucial role for both product discovery and customer experience. The ideal candidate has an interest in alternative investing and is an excellent communicator with a strong desire to help others solve problems, no matter how big or how small. Each associate will gain a deep understanding of SPVs, the current alternative investing landscape, and the process behind building and iterating upon a Financial Technology product. This is a hybrid role based in Seattle with in-office attendance two days per week. WHAT YOU’LL DO As an CX Associate, you will: - Respond to customer support inquiries to ensure delightful experience - Identify product and process improvements that will shape the future of our product and our workflow - Liaise with senior members of the team, as well as our Legal, Tax, and Product teams to answer customer questions and educate first-time Deal Organizers via our support inbox - Develop an expert knowledge of our product, our customers, and our industry - Support customer-facing projects and product discovery WHAT WE’RE LOOKING FOR - 2-3 years of experience working in a customer support or operations role, preferably in the FinTech or alternative investments industries - Intermediate knowledge of venture investing, fund accounting, or related fields - Excellent and professional written and verbal communication skills - Attention to detail and ability to manage many tasks at once without dropping the ball - Passion for customer service and creating positive experiences - Ability to effectively evaluate problems and propose sensible, scalable solutions - Process driven and highly organized, with an eye for process/product improvement - Detail oriented BONUS IF YOU HAVE YOU’LL ENJOY THESE BENEFITS - Competitive Salary - Generous medical, dental, & vision - Stock Options - Bonus Plan - 401k with 6% Company Match - PTO - Parental Leave for All Employees - Life Insurance SYDECAR’S VALUES Our values are important to the way we live and work at Sydecar. They guide our priorities, behaviors and interactions. Be Committed As a team, we rise to meet challenges and recognize that we become stronger and develop character when facing adversity. Be Excellent We measure our success not just by what we achieve, but by how we achieve it—through integrity, creativity, elegance, and a commitment to continuous improvement. Excellence is not just doing things well—it's looking for ways to do them better. Be Humble Humility is our key to personal and professional growth. We appreciate that great ideas can come from anywhere, regardless of seniority, pedigree, or experience. We care more about collective outcomes than who gets credit or who does what. We try to not let our ego cloud our judgment. Win Together Winning is no accident. It is the result of collective hard work, perseverance, sacrifice, and most of all, loving what we do. Winning requires that we give extra—sometimes winning calls for late nights or extra effort, and we show up for clients and each other with urgency and heart. While excellence is a journey, winning is a destination. Sydecar is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sydecar are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Sydecar will not tolerate discrimination or harassment based on any of these characteristics. Sydecar encourages applicants of all ages.