Service Desk Technician at Switchfast… · Remote

Summary: Switchfast Technologies, now a part of Ascend Technologies, is looking for a Service Desk Technician to serve as the first point of contact for customers. The role involves providing technical support, resolving end-user incidents, and ensuring high-quality customer service. Responsibilities: - Act as the first point of IT support for our customers - Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner - Resolve end-user incidents and requests efficiently - Explain technical issues and terms in a way our clients can understand - Providing high-end, customer focused service that our clients expect - Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis. (Any Holidays worked are paid 2x the hourly salary) - Other responsibilities as assigned by management Required Qualifications: - Strong technical aptitude with Level 1 experience supporting and resolving end user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, Onboarding/Offboarding Requests, and other infrastructure requirements - One year of experience in a technical position - Top performers in customer service positions: answering support calls, emails and following up with clients - Consistently exceeded customer expectations by providing exemplary service Preferred Qualifications: - Service Desk or customer support experience preferred Required Skills: Windows OS, Antivirus tools, Mobile devices, VOIP, Active Directory, Firewalls, Network switches, Onboarding and Offboarding processes Benefits: Health, dental, and vision insurance, Retirement savings options, Flexible time off (FTO), Professional development opportunities