Responsible Funds Desk– Associate-Director at Swissquote · Gland

companyDescription Building the bank of tomorrow takes more than skills. It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential. We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +800’000 clients, through our performant and secured digital platforms. Our +1400 employees work in a flexible way, without dress code and in multicultural teams. By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment. Have a look behind the scenes by checking Humans of Swissquote on Instagram. We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success. Are you all in? Don’t be shy, apply! jobDescription As the Associate-Director in the Trading department, you will lead the Funds Desk Trading team. Reporting directly to the Vice-Director, you will be in charge of the supervision of the operational activities and the people management in accordance with your senior management. You will be responsible for overseeing the global execution of clients’ orders for online and non-online tradable products, managing orders for High-Net-Worth Individuals (HNWI) clients, and ensuring the smooth operation of trading workflows. This role involves day-to-day interactions with brokers, counterparties, and as well maintaining client relationships. You will actively participate in projects aimed at improving the trader’s environment and contribute to the fulfillment and updating of internal and external processes. Key responsibilities Operations management: Execution of Client Orders: Oversee the timely and accurate execution of client orders for both online and non-online tradable products. Ensure compliance with regulatory requirements and internal trading policies. HNWI Client Management: Handle working orders for Institutional and High-Net-Worth Individuals (HNWI) clients, ensuring their unique needs and preferences are met. Provide personalized support to enhance client satisfaction and loyalty. Support and Relationship Management: Provide support to brokers, counterparties, and maintain positive client relationships. Collaborate with internal and external stakeholders to address inquiries and resolve issues promptly. Project Participation: Actively participate in projects aimed at enhancing the trader's environment, implementing new technologies, and improving overall efficiency. Lead the implementation of the strategic projects set out by management. Process Fulfillment and Updates: Ensure the fulfillment and regular update of internal and external processes related to equities and derivatives trading. Lombard Loan Rates: Manage the fixing of Lombard loan rates on Funds universe. Monitor market trends and collaborate with the team to adjust pledge values accordingly. Team Management: Leading and supporting a team of  3 people: Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization. Promoting collaboration, trust, and cohesion among team members. Addressing any potential conflicts among team members to your senior management and/or HR Partner Supporting employee growth through training, mentorship, coaching, and advancement opportunities. Hiring: Leading the recruitment process with your Talent Acquisition Partner Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles. Performance Management: Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues. Conducting under performance process with the help of your Senior Management and HR Partner. qualifications 8+ years of experience in relationship management and sales, ideally within the financial services industry. Strong leadership capabilities with proven experience motivating and guiding teams of Relationship Managers and Assistants. Solid understanding of financial products and services, relationship management, institutional sales processes and deep knowledge of industry trends and regulations. Experience working with or within the South African financial sector. Ability to perform effectively under pressure in a fast-paced environment. Excellent organizational skills with the ability to manage multiple priorities simultaneously. Fluency in English and German is essential. additionalInformation Minimum of 5 years track record in Funds Trading Previous experience in a leadership role is a strong advantage Very good understanding of trailer fee business Fluent in English and French, German would be a plus Ability to work under stressful situations Strong project management and problem-solving skills Ability to prioritize and deliver on multiple tasks in a deadline-driven environment Excellent interpersonal skills, results-oriented, team player Excellent communication and presentation skills