Key Account Quality Control Specialist at SwiftX in Eastvale, CA

Job Title: Key Account Quality Control Specialist

Key Responsibilities:

· Oversee quality assurance processes for key accounts, ensuring all service standards are met.

· Develop and implement quality assurance policies and procedures tailored to key account requirements.

· Collaborate with account managers to identify areas for improvement and enhance client satisfaction.

· Conduct regular audits and inspections to assess compliance with established quality standards.

· Analyze customer feedback and performance data to identify trends and drive continuous improvement initiatives.

· Provide training and support to team members on quality assurance best practices.

· Work closely with cross-functional teams to address quality issues and develop corrective action plans.

· Prepare detailed reports on quality performance for management review.

· Act as the primary contact for quality-related inquiries and issues from key accounts.

· Maintain documentation of quality assurance activities and contribute to overall operational excellence.

· Strong data analysis capability with clear logical thinking; proficient in using data analysis tools (e.g., Excel, SQL, Power BI, or similar).

· Excellent communication and interpersonal skills, with the ability to understand client needs and provide effective solutions.