Senior Manager, Off-Premise & Digital Operations at sweetgreen · Los…

Senior Manager, Off-Premise & Digital Operations About the Role We're looking for a strategic and operationally-minded Senior Manager, Off-Premise & Digital Operations to serve as a key owner for Sweetgreen's off-premise channel performance. This role spans our full off-premise portfolio (marketplace, catering, outpost, and native delivery) and sits inside our Ops Systems & Performance Reporting org, the team that bridges restaurant operations and technology. The ideal candidate is equally comfortable reading a channel P&L, pushing back on a marketing campaign because the stores aren't ready, and building the capacity routing framework that determines which stores can absorb more off-premise volume and which ones can't. This role is a seat at the table where operational constraints and commercial decisions intersect, and we need someone who can hold that intersection with data, clarity, and credibility. You'll serve as the senior strategic layer above our existing delivery operations and logistics functions, and as the primary cross-functional connector to Marketing, Technology, Finance, and Restaurant Operations. This is a high-visibility role with real decision-making authority across some of the fastest-moving parts of our business. This role is based in Los Angeles, working from our support center in West Adams. Key Responsibilities Operational Routing & Capacity Build and own the store-level routing model for all off-premise volume, including the fleet-wide capacity zone framework (green / yellow / red) that drives store activation decisions, digital configurations like order capacity settings, and commercial decisions like promotional eligibility and co-marketing investment. Use the zone framework to make real-time and forward-looking decisions: which stores are activated for which channels, how volume is redirected away from constrained locations, and how different store formats are held to different performance thresholds. Serve as the primary off-premise strategy partner to our field operations leadership, aligning on market-level activation decisions, surfacing capacity constraints before they become problems, and translating fleet-wide routing logic into decisions that make sense at the market level. 3rd-Party Platform Management Own the operational side of the relationships with DoorDash, Uber Eats, EzCater, and others, including contract execution support, co-marketing investment input, operational SLAs, and platform uptime. Drive algorithm optimization across platforms: prioritize prep time, order accuracy, capacity configuration, on-time performance, and other operational levers in partnership with platform reps and our Technology & Marketing teams. Understand how each platform's ranking mechanics translate to real order volume for Sweetgreen and sequence improvement efforts accordingly. Ensure campaigns and promotional mechanics are matched to real store capacity before they go live. When they're not, you're the person who says so and owns the fix. Native Delivery, Outpost & Catering Serve as the operational owner of the native delivery, outpost and catering channels, representing the needs of restaurant operators in how these channels are designed, configured, and scaled. Channel strategy is co-owned with the Commercial team; your seat at that table is operational performance and fulfillment reliability. Own delivery fulfillment end-to-end: partner selection, SLA management, order accuracy, on-time performance, and cost per delivery. When fulfillment breaks down, this is your problem to diagnose and fix. Lead the technology roadmap for these channels, including evaluating and selecting platforms (order management systems, routing tools, tracking capabilities, fulfillment integrations) that improve fleet-wide operational performance. You're the person who defines what operators need from these tools and drives the business case for investment. Reporting & Technology Own the off-premise performance reporting layer for field and executive audiences, covering channel-level P&L, on-time metrics, capacity utilization, and fulfillment performance. You define what the business can see and act on across all off-premise. channels, and you're accountable for the accuracy and usefulness of that information. Partner with our Data and Platform teams to evolve existing reporting infrastructure, identifying gaps, noisy signals, and where cleaner measurement would change how decisions get made. Act as the product manager for off-premise operational tooling: write business requirements for engineering teams and vendors, prioritize based on operational impact, and own the feedback loop between field needs and technical delivery. Qualifications 5+ years of experience in operations, strategy, channel management, or a related field. Strong analytical foundation with a modern toolkit: you know how to build from first principles and you're comfortable using AI to work faster and more effectively. We expect fluency with these tools as part of how you operate day to day. Strong project management skills with the ability to drive cross-functional initiatives across Marketing, Technology, Finance, and field operations. Clear, confident communicator who can translate operational constraints into commercial framing and advocate effectively without direct org chart authority. MBA preferred. Experience in a high-growth consumer, tech, or startup environment where you owned a performance metric end-to-end is strongly preferred. Familiarity with how marketplace or platform businesses work, including ranking mechanics, algorithm-driven demand, and the operational levers that affect visibility and conversion is strongly preferred. Direct experience with DoorDash, Uber Eats, EzCater, or similar platforms from the brand or operator side is a major plus, but not a requirement. What You'll Bring The ability to read store-level performance data (on-time rates, peak volume intervals, capacity configuration, format type) and translate it into routing decisions that hold up under scrutiny. Digital channel P&L fluency: understanding net economics after marketplace fees, discounts, co-funding, and fulfillment costs across multiple channel types. The cross-functional influence to push back on a campaign timeline or make the case for a system change without the org chart leverage to force either. A mechanical understanding of how platform ranking algorithms work and which operational inputs move the needle on visibility and order rate. Enough technical fluency to translate operational problems into system requirements, pressure-test proposed solutions, and engage engineering and product partners as a real counterpart. Structured decision-making under ambiguity: knowing when to move with imperfect information and when to wait, and communicating that reasoning in a way that builds trust Intellectual curiosity and the ability to build frameworks in new problem spaces, especially where the playbook doesn't exist yet. What you'll get: Highly competitive pay + bonus plan Three different medical plans to suit your and your family's needs Dental and Vision insurance Flexible PTO plan 401k program Employee HSA and FSA Complimentary greens An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food To live the sweetlife and celebrate your passion + purpose A collaborative team of people who live our core values and have your back A clear career path with opportunities for development, both personally and professionally Free sweetgreen swag Come join the sweetlife! About sweetgreen Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together Salary range for this role: Starting salary range based on experience $120,000—$147,000 USD Sweetgreen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law. California residents: Review our applicant privacy notice HERE. sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.