Admission Officer at Swami… · Kolkata

Role & responsibilities

Telecalling & Lead Management

• Inbound & Outbound Calls: Act as the first point of contact for student inquiries, managing both incoming calls and making outbound calls to prospects (warm/cold leads) to introduce educational offerings.
• Following Up: Systematically follow up with leads through calls, WhatsApp, and emails to nurture them, addressing doubts and ensuring high conversion rates.
• Lead Database Management: Use CRM software or Excel to meticulously log call details, update lead statuses, and track progress until admission confirmation.

2. Academic Counseling & Student Guidance

• Course Counseling: Counsel students and parents on curriculum, career paths, fee structures, and eligibility criteria.

3. Admission Process & Documentation

• Documentation Assistance: Guide students through the entire admission process, including form filling, document submission, and fee payment.
• Fee Follow-ups: Coordinate with the finance team to ensure timely fee payments.
• Administrative Tasks: Handle necessary paperwork and coordinate with faculty/academic teams to finalize enrollment