Patient Service Representative II,… at Sutter Health · Mountain…

Summary: Sutter Health is a healthcare organization seeking to hire a Patient Service Representative II for their Float Pool. The role involves being the first point of contact for patients, managing check-ins, scheduling appointments, and ensuring compliance with healthcare regulations. Responsibilities: - Serves as the first point of contact for patients entering the medical facility - Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR) - Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services - Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication - Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care - May also be responsible for performing specific tasks and/or orient other staff to the department Required Qualifications: - HS Diploma or equivalent education/experience - 1 year of recent relevant experience - Basic knowledge of insurance policies and procedures, as well as patient billing - Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form - Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel - Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines - General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook) - Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines - Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions - Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options - Ensure the privacy of each patient's Protected Health Information (PHI) - Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives Required Skills: Electronic Health Record (EHR), Insurance Policies and Procedures, Patient Billing, Microsoft Word, Microsoft Excel, Microsoft Outlook, Protected Health Information (PHI) Privacy Benefits: Eligible positions also include a comprehensive benefits package.