Team Manager | Mortgage Servicing &… at Sutherland · Tulsa

companyDescription Sutherland Mortgage Services Inc. is a premier nationwide provider of end to end mortgage solutions including originations, underwriting, processing, closing, post-closing and loan servicing support.   With over 30 years of experience we have developed an integrated BPO platform.  Sutherland has built mutually beneficial relationships with some of the world’s most recognized companies. We are a collaborative, considerate and friendly team.  Having a diverse, inclusive, and respectful workplace is important to us.  And we support your career development, internal mobility, and work-life balance. jobDescription Sutherland Mortgage Services, Inc. is seeking an experienced and motivated individual to join our Mortgage Leadership team in Tulsa, OK! The ideal candidate will possess exceptional management and mortgage servicing skills with excellent communication abilities. The Team Manager will be responsible for overseeing 13-15 customer service representatives. qualifications At least 2 years in a Team Management role Superior mortgage servicing and collections experience Responsible for day to day operations of a team of 13-15 consultants/collectors Supervises team in accordance with the company policies and procedures Manages systems and processes to meeting program productivity and quality goals Monitors team performance by way of goal planning, process adherence, daily review and review of the KPIs Establishes team goals and conducts performance appraisals Completes reports/data analysis, action planning & executive business plans Attains all quality metrics as determined by the SOW Develops consultants by using tactical coaching/feedback and providing on-going training Schedules and conducts team meetings and provide constant communication on product and policy updates Creates and supports programs that encourage employee engagement Communicates with management on potential attrition Partners with HR on disciplinary issues with consultants including and up to termination recommendations Ensures on-going training and knowledge support to front line staff to continually improve performance of the program Supports Team Managers and Consultants by providing back-up floor assistance to answer questions Takes top level customer escalation to provide product, administrative and technical issue resolution for all consultants Internal candidates must be in their current role for a minimum of 6 months with no corrective actions, and MUST be TMU Certified Must be able to work onsite at our Tulsa, OK facility initially additionalInformation EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.