Team Manager - Life/Disability Insurance for… at Sutherland · Taguig

Company Description

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.

Job Description

As a Team Manager – Insurance, you’ll play a key leadership role in ensuring quality service delivery and operational excellence for our insurance claims support program.

What You’ll Do

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations

• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line

• Identify the training needs that will equip the staff with fundamental skills and knowledge

• Have a thorough understanding of the Short-Term, Long-Term, FMLA, and State Leave process related to Disability product and associated and medical terminologies, various system tools and operational procedures utilized within the program

• Collaborate with stakeholders on a regular basis for changes in promotions and updates

• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

Qualifications

• Bachelor's Degree in any course (preferred but not required).

• 3+ years' experience as a team manager. (Required)

• 3+ years' experience in Disability or Life Insurance (Required)

• 3+ years' experience in Inbound Contact Center (Required)

• Strong analytical skills with the ability to interpret data, identify trends, and drive improvements.

• Demonstrated leadership skills in team management and problem resolution.

• Excellent time management and multitasking abilities

• Strong verbal and written communication skills in a professional setting

• Proficiency in MS Office applications

• Willing to work onsite in Taguig

Additional Information

All your information will be kept confidential according to EEO guidelines.