Lead - Dialer Administration at Sutherland in Philippines

companyDescription At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Associate Manager If you are a Dialer Lead looking for a global career, do not miss this opportunity! jobDescription Sutherland is seeking for an attentive and goal-oriented person to join us as Dialer Administrator. At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Dialer Administrator. Dialer Administrator gets to: Perform daily uploads, downloads, and importing of dialer schedules. Document activities for outbound dialer. Analyze dialer-output data to identify potential problems/issues. Run payment reports regularly Create and update dialing campaigns. Filter, list strategies and reports. Monitor and adjust performance of the dialer systems. Complete other duties as assigned by the markets. qualifications Our most successful candidates will have: Intermediate to advanced proficiency level with Microsoft Excel Working knowledge on a dialer system and auto-dialer operation/concepts Working knowledge on basic statistics and ability to comprehend and analyze dialer-output data Basic understanding of database-design principles, data structures and optimizations Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems additionalInformation