IT Specialist/IT Help Desk INTERNS | Onsite |… at Sutherland · Cairo

Job Description

About the Role

Our GTI Team is searching for a friendly, energetic IT Help Desk Intern to join us at our Cairo location. You’ll be the go-to person for our employees dealing with daily tech issues. You'll play a major role in addressing internal user issues, answering questions, and helping things run smoothly. If you like solving problems, meeting new people, and you’re eager to jump into IT support, we want to hear from you!!

What you'll do....

• You'll be one of our go-to help desk Interns at our Cairo location! You'll resolve daily hardware and software problems on laptops, desktops, phones, and printers.
• When issues can't be solved remotely, you'll jump in to assist employees face-to-face.
• Keep the business running smoothly, aiming for same-day ticket closures.
• Set up machines, ensure new hires & current employees are up and running with the correct access.
• If there are system upgrades or we have unexpected outages, you'll work directly with the global network and engineering teams.
• Keep a clean and detailed record of all company equipment/gear.
• Ensure every process aligns with our our company security policies and procedures

Qualifications

• 6 months - 2 years in the IT Help Desk or Tech Support field
• Recent graduates with prior internship and solid tech background are encouraged to apply!
• A Degree in Computer Science, IT, or something similar is great but hands-on experience and a knack for fixing computers is just as valuable!!
• You should have a working knowledge of Windows OS, Active Directory, basic networking, cables, routers, IP addresses, etc.
• Certifications such as CompTIA A+, Network+, CCNA, or Microsoft Fundamentals are a bonus, but a willingness to learn on the job is even better!
• Good English and Arabic communication is key, you'll need to explain tech issues to end-users who are not familiar with technical issues.
• A positive attitude and staying calm under pressure will be key
• High-level of integrity is a must
• You'll also need to be open with rotating shifts, including weekends, as our our site runs 24/7.

Additional Information

All your information will be kept confidential according to EEO guidelines.