Customer support - Hospitality account - YA at Sutherland · Alexandria

Company Description

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.

Job Description

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. The Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction. Day-to-day responsibilities include handling customer interactions, providing tailored solutions, and ensuring a positive customer experience through effective communication and professional phone etiquette.

Qualifications

Fresh Grads & Dropouts can apply

Fluency in English is a MUST! B2/C1

Strong skills in Customer Service and Customer Support

Proven ability to enhance Customer Satisfaction and Customer Experience

Problem-solving, active listening, and attention to detail

Flexibility with night & overnight shifts is a must

Proficiency in professional Phone Etiquette and communication techniques is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.