Customer Service Representative at Sutherland in Jersey City, NJ

companyDescription We are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market. Candidates should have familiarity with New York City and the five boroughs to effectively support customer needs and provide a strong service experience. jobDescription Respond to customer inquiries via phone and internal systems in a professional and timely manner Document all customer interactions accurately within tracking systems Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support Strive to achieve first-contact resolution whenever possible Escalate complex or sensitive issues appropriately and ensure follow-up and closure Assist customers with account updates and service requests Support onboarding and orientation activities for new customers Conduct outbound outreach initiatives and follow-up activities as assigned Utilize multiple systems and computer-based resources efficiently Maintain professionalism and composure when handling escalated interactions Meet productivity, quality, compliance, and attendance expectations $18/hr qualifications High School Diploma or equivalent required Minimum 3 years of experience in a high-volume call center or customer service environment Experience supporting customers within healthcare, insurance, medical office, or related industries preferred Familiarity with New York City and the five boroughs required Strong verbal and written communication skills Excellent problem-solving and customer service abilities Ability to multitask and navigate multiple systems simultaneously Ability to work independently in a remote environment additionalInformation Department Hours of Operation: 8 a.m. to 6 p.m. CST Monday through Friday 9 a.m. to 5 p.m. CST Saturday EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.