Senior IT & Systems Manager at Sustainability… · Phoenix

Apply Description We are looking for a technically sharp and operationally minded Senior IT & Systems Manager to own our firm's technology ecosystem across all global offices. This role is the bridge between our people and the tools they use every day — ensuring every software platform is deployed, adopted, maintained, and secured across a multi-regional organization. You will be the go-to leader for technology infrastructure, software onboarding, systems health, and cybersecurity compliance firmwide. Software Integration & User Onboarding Lead the evaluation, implementation, and integration of all firm-wide software platforms and collaboration tools Design and deliver onboarding programs that get new users up and running quickly on all systems across all offices and time zones Serve as the primary point of contact for software vendors, managing licenses, contracts, renewals, and support escalations Build and maintain user guides, training materials, and internal documentation for all platforms Partner with department leads to identify technology gaps and recommend solutions that improve workflow and productivity Systems Maintenance & Uptime Own the health, performance, and reliability of all firm systems — servers, networks, cloud environments, and software platforms Establish and enforce a proactive maintenance schedule including patches, updates, version upgrades, and system audits across all global locations Ensure all software is kept current and compatible across the firm's international offices, accounting for regional infrastructure differences Monitor system performance and quickly resolve outages, slowdowns, or integration failures Manage IT infrastructure relationships with hosting providers, cloud platforms, and hardware vendors Cybersecurity & Compliance Develop and enforce firmwide cybersecurity policies, access controls, and data protection protocols Conduct regular security audits and vulnerability assessments across all systems and offices Lead the firm's response to security incidents, breaches, or threats Ensure compliance with applicable data privacy regulations across all regions of operation Implement multi-factor authentication, endpoint protection, and secure remote access protocols across the global workforce Train staff on cybersecurity best practices and phishing awareness International Coordination Coordinate technology operations across all domestic and international offices, ensuring consistent systems, tools, and security standards regardless of location Manage time zone differences and regional infrastructure challenges to maintain seamless global connectivity Internal Collaboration Report to senior leadership on system health, security posture, technology roadmap, and IT budget Collaborate with HR on new hire technology onboarding and offboarding processes Work with department heads to understand evolving software needs and prioritize technology investments accordingly Requirements What You'll Bring 7–10 years of experience in IT management, systems integration, or technology operations — preferably within an architecture, engineering, or construction firm Strong working knowledge of network infrastructure, cloud platforms (Microsoft 365, Azure, AWS), and endpoint management Proven cybersecurity experience including policy development, incident response, and compliance management Experience supporting multi-office or international organizations across different time zones and regulatory environments Excellent communication skills — able to translate technical issues into plain language for non-technical staff and leadership Self-starter who can manage multiple priorities independently in a fast-paced, project-driven environment