Senior Product Manager - AI and ML Platform at SurveyMonkey · Ottawa

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we’re looking for SurveyMonkey is reimagining how people gather insights by bringing AI directly into the survey workflow. This role will play a critical part in building the platform and product capabilities that enable these AI-driven experiences. The work you lead will directly influence how millions of users interact with the product and unlock entirely new ways for organizations to collect and act on feedback. In this role, you will report to the Senior Director of Product Management and will partner closely with engineering, AI/ML, design, and data science teams to deliver against this vision. What you’ll be working on Partner with product leadership to define AI and agentic capabilities that power the product Own the roadmap for the key components of the AI platform, including orchestration layers, tool/action frameworks, context management, and evaluation pipelines Partner closely with AI/ML, platform engineering, design, and data science teams to ship scalable capabilities that integrate LLMs, internal APIs, and product workflows Establish evaluation frameworks and success metrics for AI and agentic capabilities Define guardrails, reliability standards, and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem Drive cross-functional alignment across engineering, design, data, GTM, and leadership to launch greenfield AI capabilities at scale. We’d love to hear from people with 5+ years of product management experience building and launching SaaS products 2+ years of experience launching AI-powered products involving generative AI and conversational interfaces. 3+ years defining ML platform capabilities, including model development, integration, evaluation pipelines, data feedback loops, and platform APIs Strong understanding of AI frameworks and architectures with deep knowledge of evals, and context management (technical fluence around these components is expected) Experience writing lightweight code to prototype AI capabilities Demonstrated experience building 0→1 products or greenfield capabilities, navigating ambiguity and driving initiatives from concept to launch. Experience defining clear product metrics and success frameworks, including adoption, engagement, task success, model quality, and business impact. Ability to work deeply with engineering and ML teams, translating technical constraints into product decisions and vice versa. Nice to Have Product management experience working across both consumer and enterprise SaaS products Past experience with product development leveraging Open AI for enterprise and AWS technologies like AWS Bedrock and SageMaker Curiosity and enthusiasm for staying on top of rapidly evolving AI technologies, tools, and frameworks The base pay provided for this position ranges from CAD $133,450.00/year - $157,000.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy. SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-Hybrid Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your data For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.