Expansion Account Executive at SurveyMonkey in Ottawa, Ontario, CA

What we’re looking for

SurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of our AI-powered insights platform to drive critical business decisions. We are hiring for this position to accelerate our footprint within established accounts, ensuring our customers maximize their ROI through expanded services and enterprise-grade integrations. You will join a culture that values ownership, transparency, and high-performance, where your contributions directly impact products used by 260K+ organizations worldwide.

What you’ll be working on

• Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities within an existing book of business to exceed revenue targets.
• Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers.
• Deliver consultative, solution-based presentations that align our AI and automation capabilities with complex customer needs and measurable business outcomes.
• Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health.
• Leverage advanced sales technology, including Salesforce, Gong, and Outreach, to analyze deal insights and optimize your outreach strategy for maximum impact.
• Drive continuous process improvement by incorporating feedback and industry trends into your sales approach, ensuring a modern and effective buying experience.

We’d love to hear from people with

• 2+ years of full-cycle B2B sales experience, with a proven track record of meeting or exceeding quotas in a SaaS or professional services environment.
• Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders.
• Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals.
• Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines.
• AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.
• A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process.

The base pay provided for this position ranges from CAD $112,625.00 / year - $132,500.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

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