Customer Service Assistant at Surib in Charlotte, NC

Position Summary

We are looking for a motivated and customer-focused Customer Service Assistant to help customers access information, address routine questions, and navigate available services. This role is ideal for someone who enjoys helping others, communicates clearly, and can contribute to a positive and efficient customer experience.

Responsibilities

• Respond to customer inquiries and provide accurate information about company services and offerings.
• Listen to customer needs and help identify appropriate solutions or next steps.
• Explain available products, services, and promotions in a clear and professional manner.
• Refer complex concerns to the appropriate team member for further assistance.
• Maintain accurate records of customer interactions and follow-up requests.
• Support daily customer service activities and help maintain consistent service standards.
• Communicate updates and relevant information to customers in a timely manner.
• Collaborate with colleagues to address customer needs and resolve routine issues.
• Keep service materials and customer information organized.
• Participate in training to develop product knowledge and customer care skills.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-oriented attitude.
• Good listening, problem-solving, and organizational abilities.
• Ability to prioritize tasks in a busy environment.
• Dependability and willingness to learn new procedures.
• Ability to work independently and collaboratively.
• Previous customer service experience is beneficial but not required.

Benefits

• Training and ongoing skill development.
• Supportive and collaborative team environment.
• Opportunities to strengthen communication and problem-solving abilities.
• Professional development and potential career advancement.