Call Center Representative at Surib in Dayton, OH

Introduction

We are looking for a motivated and customer-focused Call Center Representative to assist customers with inquiries, provide accurate information, and help resolve service-related concerns. The ideal candidate communicates clearly, listens carefully, and enjoys helping people find solutions while working toward established service goals.

Responsibilities

• Handle incoming and outgoing customer calls as assigned.
• Provide information about company products, services, and procedures.
• Identify customer needs and respond to inquiries professionally.
• Assist with routine concerns and escalate complex matters when necessary.
• Maintain a courteous and helpful tone throughout each interaction.
• Record relevant customer interactions according to established procedures.
• Collaborate with colleagues to support service quality and customer satisfaction.
• Follow company guidelines and work toward established performance expectations.

Qualifications

• Strong verbal communication and active listening skills.
• Patient, professional, and solution-oriented attitude.
• Ability to understand customer needs and respond appropriately.
• Good attention to detail and time-management skills.
• Dependable and willing to learn established procedures.
• Previous call center or customer service experience is welcome but not required.

What We Offer

• Training on company procedures and customer service standards.
• Ongoing coaching and team support.
• Opportunities to strengthen communication and problem-solving skills.
• Potential for professional growth based on performance.
• Competitive compensation.