Support Center Representative at Surface… · Spokane

Summary: Surface Experts of Northeast Philadelphia is a growing franchise system based in Spokane, WA, supporting franchisees nationwide. The Support Center Representative role involves answering communications from franchisees and customers, creating work orders, and scheduling jobs while fostering a collaborative team environment.

Responsibilities:
- Answering inbound calls, emails, and Teams messages from customers and franchise owners
- Scheduling jobs for technicians
- Assisting franchise owners with administrative tasks
- Using online software to manage details
- Working closely with the Support Center Team
- Answering questions from customers about repairs
- Supporting salespeople in the field nationwide
- Taking part in regular meetings and trainings

Required Qualifications:
- High School Diploma, or GED equivalent
- Experience working in a fast-paced environment
- Call Center Experience is a plus

Required Skills: Call Center Experience, Scheduling Software, Microsoft Teams

Benefits: 401(k), Bonus based on performance, Company parties, Free food & snacks, Paid time off, Training & development, Wellness resources, Full time - 40 hours, Variety of shifts offered, between 6:00 am and 5:00 pm, No nights or weekends, Paid holidays, sick leave, and vacation days, Health Reimbursement Account with monthly company contributions, Monthly performance-based bonuses, in addition to base pay, Paid parking at our downtown location, Paid lunch breaks, Advancement opportunities & internal growth, Welcoming, open-minded, and low stress office environment, Consistent customers that are happy with our services and book with us often, Helping small business owners (our franchisees) - not just a huge corporate company