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E-commerce QA Engineer at Sur in Costa Rica
Skills
Job Description
As an E-commerce QA Engineer, you will be responsible for hands-on manual testing of customer-facing e-commerce storefronts for direct-to-consumer and retail brands. You will approach each website as both a real shopper and a highly detail-oriented tester, going beyond standard test cases to identify subtle bugs, broken experiences, inconsistencies, and usability issues that others may overlook.
Our client is a growing e-commerce technology company that helps consumer brands deliver reliable online shopping experiences. Following site updates and releases, the QA team thoroughly reviews storefronts across the full customer journey and provides clear, actionable findings that can be shared with internal teams and clients.
This role is best suited for someone who enjoys exploratory testing, investigating digital experiences, and finding the small issues that can negatively affect shoppers or conversion. The ideal candidate is naturally curious, highly observant, and comfortable independently testing a storefront without needing step-by-step instructions.
Responsibilities
Perform thorough manual QA testing of live, customer-facing e-commerce storefronts, with particular focus on U.S. storefront experiences.
Review complete customer journeys across homepage, navigation, search, collections, product detail pages, cart, checkout, and other key shopping flows.
Test storefronts across desktop, mobile web, Android, iOS, and major browsers.
Perform functional, regression, smoke, exploratory, usability, end-to-end, responsive, cross-browser, and cross-device testing.
Go beyond predefined test cases to identify subtle functional issues, edge cases, visual inconsistencies, broken interactions, and UX problems that may be easy to miss.
Test websites from a real customer perspective, considering how different users may interact with the storefront and where friction or unexpected behavior could occur.
Investigate issues across different browsers, devices, screen sizes, user journeys, and scenarios to determine when and how problems occur.
Identify issues that may affect product discovery, navigation, customer experience, checkout, conversion, or overall storefront reliability.
Capture clear evidence of findings, including screenshots and screen recordings, and provide enough context for the issue to be reproduced.
Prepare concise, structured QA reports following the team's reporting format, clearly explaining the issue, customer impact, reproduction steps, and expected versus actual behavior.
Identify patterns and recurring issues across storefronts rather than focusing only on isolated defects.
Hands-on experience performing manual QA testing on live, customer-facing e-commerce websites.
Previous experience testing e-commerce, retail, or direct-to-consumer storefronts, ideally for consumer brands.
Experience testing a U.S. e-commerce storefront or working with U.S.-focused online retail experiences.
Strong experience testing customer journeys including browsing, search, product pages, cart, checkout, and other purchase-related flows.
Comfortable testing across desktop, mobile web, Android, iOS, and multiple browsers.
Strong exploratory testing mindset, with the ability to test beyond the happy path and predefined test cases.
Able to independently investigate, reproduce, document, and communicate issues with minimal oversight.
Strong written and spoken English, with the ability to produce clear and professional QA reports.
Available to work full-time during U.S. business hours, approximately 9:00 a.m.–5:00 p.m. ET.
Preferred
Experience working directly with DTC, retail, fashion, beauty, apparel, consumer products, or other online consumer brands.
Working knowledge of UX/UI principles and digital customer experience.
Exposure to conversion rate optimization (CRO), A/B testing, or digital experimentation.
Experience identifying visual or UX issues beyond traditional functional defects.
Experience with tools such as Jira, TestRail, TestLodge, BrowserStack, or similar QA/bug-tracking platforms.
Familiarity with browser Developer Tools, console errors, network requests, or basic API testing.
Previous experience creating client-facing QA reports or testing summaries.
Salary: $2,000 USD/Month
PTO: 15 days
Holidays: Local or US holidays