IT Support Intern at SupplyHouse in Melville, NY

Summary: SupplyHouse.com is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies. They are seeking an IT Support Intern to assist with hands-on IT support, end-user troubleshooting, and internal IT projects during a 10-week summer internship program. Responsibilities: - Troubleshoot technical issues: Assist with diagnosing and resolving hardware, software, and network problems for employees across the company - User support: Provide helpdesk support for employees, addressing issues related to email, applications, and IT systems, and ensuring timely resolutions - Software installations and updates: Assist in installing and updating software applications and security patches on company devices to ensure they remain up-to-date and secure - System maintenance: Help with routine maintenance tasks such as monitoring system performance, checking backups, and ensuring that internal systems are running smoothly - Equipment setup: Assist with the remote configuration of laptops for new employees - Documentation and reporting: Help maintain accurate records of technical issues, resolutions, and inventory of IT assets, ensuring that information is easily accessible for the team - Assist with IT projects: Support the team on various IT projects, such as system upgrades, network improvements, and implementing new technologies to enhance company operations Required Qualifications: - Currently enrolled in a 2- or 4-year undergraduate program with a focus on Computer Science or a related field - Strong communication, problem-solving, and time management skills - Ability to work in a fast-paced environment - Proficiency in troubleshooting hardware, software, and/or networking issues - Familiarity with Windows and/or MAC operating systems Required Skills: Troubleshooting, Windows operating system, MAC operating system Important Skills: Communication skills, Problem-solving skills, Time management skills Benefits: Intern socials, Team lunches, On-site visit at our headquarters, Opportunities to attend department events