Livestream Operator (TikTok Shop) at SuperOrdinary · Beverly…

Summary: SuperOrdinary is a dynamic growth partner and marketplace expert, connecting brands with creators and consumers worldwide. They are seeking a TikTok Shop Livestream Operator to manage the technical and operational details of live sales events, ensuring smooth and engaging livestream experiences. Responsibilities: - Pre-Livestream Operations Get Ready: prepare talking points and confirm all product details with our team, build music list, and program ban-words - Prep the Sale: check product availability and set up all the details for our flash sales, including quantity, price, and duration - Behind the Scenes: help organize product inventory, create a music playlist, and design fun graphics for the show - Technical Setup: configure giveaways and set up chat moderation settings to keep the community safe and positive - During the Livestream Manage the Flow: display talking points and set up and manage flash sales in real time; oversee the shopping cart to ensure a smooth buying process for customers - Engage the Audience: moderate the chat, control the music playlist, and launch giveaways - Help with tech: operate the cameras and/or a teleprompter if needed to ensure a seamless broadcast - Celebrate & Announce: give shout-outs to customers who place orders and announce countdowns to build excitement - Post-Livestream Analysis Analyze Results: provide insights on live session performance using platform metrics to assess audience engagement, product performance, and overall session effectiveness - Provide feedback: share engagement trends, top-performing products, and areas for improvement in future sessions - Create recaps: Prepare weekly performance summaries with key metrics, product feedback, and recommendations for future lives Required Qualifications: - Understanding of TikTok live streaming, audience engagement, and the social commerce landscape - Strong ability to moderate live sessions and keep the audience engaged while managing multiple conversations and troubleshooting in real time - Excellent written communication skills with experience in creating engaging, clear, and concise talking points for live content - Ability to track and analyze performance data, using insights to improve future live sessions - Proactive, self-motivated, and able to take initiative in identifying areas for improvement without needing extensive guidance - A strong team player with excellent communication skills Required Skills: TikTok live streaming, Audience engagement, Social commerce, Live session moderation, Troubleshooting, Performance data analysis Benefits: Annual Bonus, Flexible PTO Plan, 100% Employer sponsored Medical, Dental, Vision Insurance, 401(k), Team Lunches