Senior Business Transformation Lead at Super… · Croatia

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. As Senior Business Transformation Lead, you will convert complex, cross-functional business problems into scoped initiatives that are delivered, adopted, and measured — bringing PMO discipline where needed, though the primary value of the role is transformation leadership rather than project or portfolio administration. The role sits within Business Transformation as the primary execution lead for priorities that cut across functions, ownership areas, or operating models — priorities that would otherwise stall for lack of a clear owner. You will also help mature a fit-for-purpose Transformation Office, building portfolio visibility, prioritisation cadence, governance rhythm, and delivery standards.

What you'll be doing:

• Lead cross-functional transformation initiatives end-to-end, from problem framing and scope definition through to delivery, adoption, and benefits tracking, taking ownership where accountability does not sit clearly within one function.
• Convert ambiguous priorities into structured delivery plans with clear milestones, owners, risks, dependencies, and decisions, bringing structure without adding bureaucracy.
• Partner with the Business Architect and Head of Automation to translate target operating model, capability, and process designs into practical delivery.
• Enable process reengineering and operating model change by working with functional owners and Business/Process Specialists to simplify, standardise, and reengineer end-to-end processes as part of the initiatives you lead.
• Embed AI-enabled ways of working by partnering with the AI enablement team to identify and deliver AI-augmented process, workflow, and decision-making improvements within your initiatives.
• Manage adoption and people impact by owning resistance management, engagement, and behavioural adoption in partnership with the Change Manager and business leaders.
• Support the build-out of Transformation Office foundations, including portfolio visibility, prioritisation cadence, delivery standards, governance rhythm, and executive-level reporting.
• Act as a trusted partner to the VP, Transformation on transformation planning, governance, executive communication, and strategic priority-setting.

What we are looking for

• Significant experience leading large-scale, cross-functional business transformation — either in-house at scale or in a senior role at a management consultancy — with a proven track record of moving initiatives from design into execution, adoption, and measurable outcomes, not only strategy or design work.
• Strong experience in process reengineering and organisational design applied as a delivery activity (rather than pure architecture), including data flows.
• Experience delivering or embedding AI-enabled transformation, such as process automation, AI-augmented workflows, or AI adoption at scale.
• Strong end-to-end programme delivery skills: planning, governance, risk and dependency management, and benefits realisation.
• Ability to bring structure to ambiguous problems and translate strategic priorities into clear, sequenced plans.
• Strong stakeholder management and influence at executive level, with the ability to align competing functions and drive decisions.
• Strong change management judgement, covering adoption risk, communications, engagement, and resistance management.
• Strong written and verbal communication skills, including executive-level papers, decision logs, and updates.
• Commercial judgement, with the ability to focus transformation work on measurable business value.
• Comfort operating in an agile, fluid environment where priorities and ownership shift.

Nice to have

• Prior experience in tech, entertainment, media, or other high-velocity businesses.
• Experience with data-enabled or digitally-enabled transformation.
• Familiarity with vendor and partner management in a transformation context.

What we offer

• Medical / Health Insurance
• Open Annual Leave
• Employee Assistance Programme
• Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.

About Super

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: http://super.xyz/careers

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.