Program Manager, Super Soccer Stars &… at Super Soccer… · Palo Alto

Program Manager -

THE COMPANY:

Youth Athletes United was created to provide the best programming and service in the market for youth sports, starting with their first sports experience. Our goal is to provide an experience where every child is an athlete. The long-term impact will allow us to create healthy habits at a young age, teach life skills and increase youth activity across the board.

THE HISTORY:

Super Soccer Stars has been in the youth soccer business for over 22 years and have been recognized as the largest operating program in the US.

Responsible for overseeing all aspects of the South Bay regional programming including:

• Ensuring aggressive short-term and long-term business growth
• Partner relationships and management
• Strategic schedule building and administration
• Oversight of day to day operations
• Budget management and efficiency

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business Development and Marketing:

• Identify and execute strategic business opportunities for all programs
• Build and manage mutually beneficial relationships with schools, recreation departments, communitycenters, parks, partnership programs and other facilities through supervision and effective communication
• Ensure optimization of brand presence at all programming sites and generate maximum revenue from existing partnerships
• Manage community outreach by developing and maintaining relationships with local businesses and grassroots organizations
• Oversee local marketing strategy, both as it relates to national and grassroot campaigns
• Set up and coordinate promotional events

Financial Management:

• Liaise with executive team to review P&L numbers and effectively manage budget and control expenses
• Analyze profitability of current locations and partnerships, minimize expenses, and improve regional operational processes
• Manage regional accounts payable and accounts receivable efficiently
• Oversee purchasing, disbursement, and inventory of regional equipment

Customer Service

• Maintain a hands-on implementation of all Super Soccer Stars customer service standards to ensure 24 hour turnaround on all customer inquiries
• Ensure regular communication practices are upheld and executed to company standards
• Handle escalated issues swiftly within Super Soccer Stars standards and to maximum customer service satisfaction

Program Administration

• Implement and ensure execution of regional administrative timelines
• Analyze and build schedules for classes and camps
• Manage process of securing permits and renewing contracts
• Oversee weather administration and communication
• Oversee staffing strategy and management

Local Administrative and Staff Management

• Hire, train and schedule local staff ensuring office and administrative coverage 7 days / week
• Ensure all tasks and projects are brought to completion in an urgent and timely manner
• Schedule regular meetings with staff to review performance and goals, handle disciplinary action, andact as first chair on yearly review
• Approve schedules and PTO requests