Quality Intern - Travel & AI Enablement at Super in Canada

At Super.com http://Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team. For our employees, Super.com http://Super.com is more than just a workplace - it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth. We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com http://Super.com, we’re here to make every day Super. Term: This internship is for the Fall Term: September 8th - December 18th 2026 WHAT’S IT LIKE TO INTERN AT SUPER.COM http://Super.com? Interning at Super.com http://Super.com is an exciting chance to dive into the world of tech and startups, work on real projects, and learn a ton along the way. From day one, interns are fully part of the team - contributing to work that actually ships and gets used. It’s a fast-moving yet super supportive environment where you’re encouraged to ask questions, try new things, and grow through hands-on experience. Many interns say it’s the most they’ve learned in such a short time! Even though we’re remote, the culture is fun, collaborative, and well-connected- you’ll be included in team meetings, Slack chats, and social events, so you’ll never feel like you’re doing this alone. ABOUT SUPER.COM http://Super.com At Super.com http://Super.com, we're on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team. For our employees, Super.com http://Super.com is more than just a workplace — it's an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth. We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com http://Super.com, we're here to make every day Super. WHAT'S IT LIKE TO INTERN AT SUPER.COM http://Super.com? Interning at Super.com http://Super.com is an exciting chance to dive into the world of tech and startups, work on real projects, and learn a ton along the way. From day one, interns are fully part of the team — contributing to work that actually ships and gets used. It's a fast-moving yet super supportive environment where you're encouraged to ask questions, try new things, and grow through hands-on experience. Many interns say it's the most they've learned in such a short time! Even though we're remote, the culture is fun, collaborative, and well-connected — you'll be included in team meetings, Slack chats, and social events, so you'll never feel like you're doing this alone. ABOUT THE ROLE Super.com http://Super.com is looking for a motivated intern to join the Quality organization. This role sits at the intersection of business operations, data analysis, and AI innovation. You'll gain hands-on exposure to how a high-growth tech company monitors platform health, manages partner ecosystems, and leverages AI to improve operational outcomes — all while contributing real, day-to-day impact to the Travel vertical. Additionally, you'll drive one or more projects across the broader Quality organization that will improve AI tool usage, AI agent development, or AI-driven analysis workflows. WHAT YOU'LL BE WORKING ON Technical Account Management - Monitor and triage the TAM request channel for partner, supply, finance, and operations teams seeking TAM assistance. - Monitor and respond to high-priority travel alerts, applying playbooks and escalating as needed. - Track request status, categorize incoming support items, and ensure each item reaches resolution — coordinating with partners, engineering, and operations as appropriate. - Assist with documentation, playbook updates, and RCA (Root Cause Analysis) summaries for Travel vertical incidents. - Help maintain and interpret Product Health dashboards in Amplitude and Snowflake; surface meaningful trends to the travel team. AI Enablement - Lead one or more projects that improve AI usage and outcomes across the Quality organization (TAMs and PSEs). For example, building or refining AI subagents for alert triage or investigation, developing reusable AI skills or workflows in the quality-ai GitLab repository, improving prompt quality for scheduled AI analysis tasks, documenting AI usage patterns for broader team adoption, or other projects where Super.com http://Super.com business needs align with your personal interests. - Collaborate with PSEs and TAMs across Travel, Fintech, Earnings, and Operations verticals to share learnings and drive adoption. - Master and utilize various AI tools and agents in support of the above activities. WHAT WE'RE LOOKING FOR - Currently enrolled in a degree program combining technical coursework (computer science, information systems, data science, or similar) with business or management coursework. - Foundational understanding of API concepts (REST, JSON, HTTP request/response) — you don't need to be a programmer, but you should understand how systems communicate. - Ability to construct basic SQL queries to retrieve and filter data; comfort using AI tools (Claude, ChatGPT, Cursor, etc.), and familiarity with Amplitude and Datadog. - Experience or strong interest in working with AI tools to perform analysis, interpret outputs, and build simple automation or workflow improvements. - Strong written communication skills — clear, concise, and structured. - Organized, self-directed, and comfortable navigating multiple Slack channels, dashboards, and tools simultaneously. - Curiosity for how systems behave in production — what the data means, why alerts fire, and what's causing anomalies. TOOLS & TECHNOLOGIES YOU'LL USE Amplitude · Datadog · Snowflake · Slack · Notion · Jira · Gladly · Claude · Cursor · MCP · GitLab WHAT WE OFFER: - Home Office Setup Allowance: $300 one-time - Friday UberEats Allowance: $25/week - Learning & Development Allowance: $300/ per term - Fitness/Wellness Allowance: $120/per term Candidates can be based anywhere in Canada, provided they maintain a minimum 6-hour overlap with the Eastern Time Zone and are available to work a 40-hour work week. We’re a remote-first company, but you’re always welcome to join us at our head office on 260 Queen Street West in Toronto. We also host virtual and in-person socials where interns can connect, play games, and meet others - including company - wide game nights and events. While optional, these are great ways to build connections and make the most of your Super.com http://Super.com experience. At Super.com http://Super.com, we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant. Super.com http://Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.