Director of Operations Improvement at SunState… · Cape Coral

Why Join Us?

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Job Description: This position’s primary purpose is to support the VP of Clinical Services and Clinical Operations to deliver regional execution of SunState Medical Specialists Service of the Future operational excellence (4 x 90s) and clinical excellence (4 x 100s) programs driving IPA, Quality, Access and Efficiency outcomes.

Key areas for the role:

• Regional SOF Execution – execute on SOF program to deliver high quality outcomes across operational (4 x 90s) and clinical (4 x 100s) initiatives.
• Operational Change & Benchmarking – Support local change management by using local data insights to focus on areas for engagement and improvement.

Responsibilities:

Regional SOF Execution

• Implement agreed and codified frameworks and program workstreams which deliver a clear and efficient implementation of SOF service model.
• Lead local delivery of operational excellence (4 x 90s) and clinical excellence (4 x 100s).
• Lead the governance process for the SoF program, including Steering Committees and reporting as required.

Operational Improvement & Best Practice

• Leads continuous improvement by implementing and measuring performance initiatives aimed at improving IPA, Quality, Access and Efficiency to drive volumes, increase margins and reduce costs associated with inefficiency and waste.
• Develops best practice from within and outside the network to ensure continual improvement of the base operating standard.
• Working with SLT, ensuring that a ‘balanced scorecard’ approach to centre-level performance is adopted
• Identifying and remedying unexplained or unwarranted variation in service delivery, patient experience or clinical outcomes
• Identifying and implementing best-in-class target operating models, whether drawn from within GC’s US network or global best practice
• Internal (US and global) stakeholder engagement and alignment with reference to the introduction of new or changes to existing service models, structures, pathways or priorities

Operational Change Management & Benchmarking

• Contribute to the development and planning of workstreams to achieve the aims of the SoF program.
• Participate and contribute to cross network collaboration through the SoF workstreams, while also creating other opportunities for sharing knowledge and effective collaboration.
• Provide input into the development and implement communication plans, develop content and deliver messages around changes in a positive and effective manner.

Global Service of the Future Leadership

• Contributes to the engagement of the organisation through thought leadership, positive communication and convincing story telling.
• Contributes to the leadership of the SOF team by positive role modelling
• Identifies and develops talent to support the ongoing sustainability and success of SOF.

Your key working relationships:

As the Director of Operations Improvement, you need to develop strong relationships with the following internal parties:

• President
• Chief Medical Officer
• Director of Patient Safety
• Divisional Executives
• Regional Leaders
• Centre Leaders
• Head of P&C
• Clinical Reference Group Chairs and members
• Global Service of the Future colleagues

In addition, you need to develop strong external relationships with various individuals, agencies and key stakeholders.

• Key vendor stakeholders (Varian, Elekta etc)
• Sector/Industry networks and advocacy groups (ESTRO, ASTRO)

Required or Preferred Qualifications:

• Bachelor’s degree in a relevant field of Medicine/Allied Health/Nursing/Science or equivalent
• Post Graduate qualifications preferred
• Minimum of 5 years’ experience in a similar national operations role, the majority of which will have been spent leading multi-site operations
• Strong track record of team working to achieve sustained improvements in governance, risk, quality, and safety
• Extensive experience leading and embedding change programs and delivering change through people, both within and outside your line management structure
• Ability to undertake and communicate complex data analysis and reporting
• Demonstrated acumen in people and process change management

Other requirements for this role:

• Demonstrate you can influence and engage others to work collaboratively across the organization to change and accept new ideas.

• Can build strong relationships across the network to leverage to achieve success for SunState Medical Specialists.
• Strong leadership skills and experience in liaising, influencing and negotiating with staff across job families at all levels of an organization.
• Are comfortable dealing with ambiguity, uncertainty, complexity and time pressures.
• Excellent decision-making and problem-solving capability.
• Excellent stakeholder management and communication skills, both written and oral and ability to develop and maintain strong working relationships.

This job description does not contain a full listing of activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.