Maintenance Coordinator at Sunrise Senior Living in West Chester, PA

Sunrise of Westtown

The Maintenance Coordinator is responsible for the day-to-day operations of Facilities Management functions in the community and around the community grounds. Responsible for maintaining a safe, clean, and comfortable environment for the residents. This is accomplished by having a working knowledge of building systems, such as plumbing, Heating Ventilation Air Conditioning (HVAC), electrical and mechanical, equipment repair, and related code requirements. Responsible for being a team player with sound organizational and time management skills and the ability to interact positively with all team members to meet the community’s objectives.

 

 

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Community Operations

• Respond to all building emergencies.
• Review, reads, notate, and initial Daily Log and Maintenance Log to document and learn about pertinent information and any resident’s physical and behavioral changes and respond in a timely manner to requests and concerns from residents, family members, and team members.
• Maintain all painted surfaces and flooring throughout the community.
• Prepare the room(s) for new residents and assist with move-ins and move-outs.
• Inspect the building façade periodically for damage and needed repairs.
• Maintain the grounds by collecting trash, sweeping the dumpster areas, and cleaning first impression areas.
• Perform all tasks outlined in the Facility Management Maintenance Manual.

Safety and Risk Management

• Partner with leadership team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promoting Risk Management programs and policies.
• Ensure the following procedures and practices are enforced as needed: Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
• Ensure any cords, carts, equipment, and other hazards are always kept out of the way.
• Maintain equipment and supplies to avoid waste and damage to areas and equipment and to prevent accidents.
• Comply with all infection control techniques, procedures, and policies.

Mechanical Systems

• Maintain the HVAC system to ensure proper air quality and comfortable temperatures throughout the community.
• Test, schedule inspections, and maintain proper documentation on the fire protection systems.
• Conduct fire and disaster drills following the appropriate policy and procedure guidelines.
• Test low voltage systems as required.
• Maintain the interior and exterior lighting.
• Maintain the plumbing system which includes monitoring and adjusting the resident accessible domestic hot water system to ensure code compliance.
• Maintain the alarm systems for the community.
• Perform preventative maintenance tasks as assigned.

Administration

• Maintain an accurate vendor/contractor telephone list with contact names and emergency telephone numbers.
• Order equipment and supplies in compliance with Purchasing Department standards.
• Ensure Building Management Platform logbooks are in compliance per federal, state/provincial, and Sunrise standards (temperature log, fire extinguisher log, cleaning log, bio-hazard removal log).
• Partner with Government/Agency authorized personnel

Team Member Training

• Train team members on the following:
  • Location and operation of all utility shut-off devices
  • Emergency response protocols
  • Housekeeping procedures
  • Laundry procedures
  • Safe chemical handling and usage

Financial Management

• Assist in the presentation and value of Sunrise’s products and services for our residents, families, team members, and targeted referral sources.
• Assist the executive director in completing the annual community budget.
• Understand and manage the department budget to include labor/labour and other expenses and its impact on the community’s bottom line.
• Review monthly financial statements and implement plans of action around deficiencies.
• Process and submit monthly expenses and budget data through APIM timely per Sunrise policies and internal business controls.
• Coordinate with the community team to achieve maximum staff economies and cross training when applicable.
• Understand the internal cost associated with all Sunrise resident care programs.

Training Leadership and Team Member Development

• Manage the department, including but not limited to: recruiting, hiring, training, coaching, and disciplining.
• Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
• Develop a working knowledge of state/provincial regulations and ensure compliance through supervising and coaching team members.
• Achieve the Team Member Engagement goals and actively lead in the Engagement Improvement Planning sessions.
• Complete team member staffing and scheduling according to operational and budgetary guidelines.
• Conduct daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
• Conduct timely performance appraisals with meaningful conversations.
• Hold team accountable and corrects actions when necessary and documents.
• Attend regular meetings; Stand Up, Cross Over, Weekly Leadership, Town Hall, Quality Assurance Process Improvement, and others as directed by the Executive Director.
• Keep abreast of professional developments in the field by reading, attending conferences and training sessions.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

 

Core Competencies

• Ability to handle multiple priorities
• Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations and trainings
• Competent in organizational and time management skills
• Demonstrates good judgment, problem solving and decision-making skills

 

Experience and Qualifications

• Demonstrates a high proficiency and understanding of systems such as HVAC, plumbing, electrical, and mechanical and code compliance
• Experience preferred in maintaining water source heat pumps, as applicable
• Possess an understanding of OSHA and life safety regulations
• One (1) year supervisory and management experience which may include recruiting staff, coaching, performance management, and responsibility of daily department operations
• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications with the ability to learn new applications
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance
• Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times