Dealer Support Specialist at SunPro… · Bradenton

Summary: Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. They are searching for a Dealer Support Specialist (DSS) to ensure seamless communication and coordination between the dealer network and manufacturing operations, addressing dealer needs and resolving order issues. Responsibilities: - Utilize phone systems to promptly answer or return calls, texts, and voice messages in a professional and efficient manner - Achieve proficiency in navigating ERP systems to provide top-tier dealer support - Assist with general clerical tasks to ensure smooth day-to-day operations - Take on additional responsibilities as assigned to support the team's overall success - All other duties as assigned Required Qualifications: - 1-2 years of customer service and data entry experience, ideally in a manufacturing or wholesale industry - Familiar with CRM or ERP software and proficient in computer utilization - Excel at managing multiple tasks, staying organized, and meeting deadlines - Excellent communication skills, proper phone etiquette, and a team-oriented mindset - Skilled in time management and can prioritize tasks effectively Preferred Qualifications: - Bilingual or multilingual abilities are a plus, enhancing your ability to connect with a diverse dealer network Required Skills: Data Entry, ERP Systems, CRM Software, Phone Systems, Team-oriented mindset Benefits: Generous benefits package including medical, dental, vision, life, disability, A company culture that prioritizes internal development and professional growth, Time off with pay, 401(k) plan with a degree of employer matching, Paid parental leave, Wellness programs and product discounts