Retail Sales Associate - Part Time at Sunnyside · 2740 W…

Summary: Cresco Labs is a leading operator in the cannabis industry, focused on normalizing and professionalizing cannabis through dedicated employees. The Retail Sales Associate at Sunnyside will advise customers on cannabis products, ensuring compliance with regulations and providing exceptional customer service throughout the purchasing process. Responsibilities: - Greet customers, ensuring a best-in-class experience - Verify proper documentation and ID for customers - Conduct customer consultations and handle standard questions or complaints. Escalate any employee or customer issues to management - Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment - Assist customers in product selection through education of different cannabis products and their varying impact on the human body - Apply effective selling and cross-selling techniques to build baskets - Verify the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks - Label and package customer orders - Ensure product stock is organized and meets compliance regulations - Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures - Assist in maintaining accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company - Assist in performing routine inventory counts of all products - Follows all security protocols and safety standards as outlined in company SOPs - Assist with management responsibility of organizing sales floor merchandise and product displays - Assist in maintaining a clean, safe, and organized environment for customers and team Required Qualifications: - High School Diploma or equivalent - Minimum 1 year experience in customer service; retail or hospitality experience preferred - Excellent customer service skills and ability to engage with customers - Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner - Willingness to learn and understand cannabinoids and how they interact with the human body - Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary - Must be 21 years of age or older to apply - Must comply with all legal or company regulations for working in the industry - The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time Preferred Qualifications: - Retail or hospitality experience preferred Required Skills: Cannabis product knowledge, State regulatory compliance, Point of Sale system, Cash handling, Inventory management Benefits: Major medical, dental and vision insurance, A 401(K)-match program, FSA/HSA programs, LTD/STD options, Life insurance and AD&D, Paid holidays and paid time off, Annual discretionary bonuses, Stock options, Participation in our employee discount program