Retail Sales Associate - Full Time at Sunnyside · 2740 W…

Summary: Cresco Labs is a leading operator in the cannabis industry, committed to normalizing and professionalizing cannabis through its dedicated employees. The Retail Sales Associate will advise customers on cannabis products, ensuring a best-in-class experience while adhering to state compliance regulations. Responsibilities: - Greet customers, ensuring a best-in-class experience - Verify proper documentation and ID for customers - Conduct customer consultations and handle standard questions or complaints. Escalate any employee or customer issues to management - Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment - Assist customers in product selection through education of different cannabis products and their varying impact on the human body - Apply effective selling and cross-selling techniques to build baskets - Verify the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks - Label and package customer orders - Ensure product stock is organized and meets compliance regulations - Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures - Assist in maintaining accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company - Assist in performing routine inventory counts of all products - Follows all security protocols and safety standards as outlined in company SOPs - Assist with management responsibility of organizing sales floor merchandise and product displays - Assist in maintaining a clean, safe, and organized environment for customers and team Required Qualifications: - High School Diploma or equivalent - Minimum 1 year experience in customer service; retail or hospitality experience preferred - Excellent customer service skills and ability to engage with customers - Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner - Willingness to learn and understand cannabinoids and how they interact with the human body - Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary - Must be 21 years of age or older to apply - Must comply with all legal or company regulations for working in the industry - The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time Preferred Qualifications: - Retail or hospitality experience preferred Required Skills: Cannabis product knowledge, State regulatory compliance, Point of Sale system, Cash handling, Inventory management Benefits: Major medical, Dental and vision insurance, A 401(K)-match program, FSA/HSA programs, LTD/STD options, Life insurance, AD&D, Paid holidays, Paid time off, Annual discretionary bonuses, Stock options, Participation in our employee discount program