Strategic Customer Coordinator at Sunbelt Rentals · Oshawa

STRATEGIC CUSTOMER COORDINATOR Location: Oshawa ON L1K 2B8 · On-Site Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Customer Coordinator (Call-Center) Sunbelt’s Strategic Customer Coordinator is equipped for success so we can make it happen for our customers. The Strategic Customer Coordinator is empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items. This position is considered the one centralized point of contact for these accounts and does whatever is necessary to satisfy the customer’s needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers. Education or experience that prepares you for success: Previous experience in a call center customer service role Equipment rental or construction industry experience preferred Wynne software experience preferred Knowledge/Skills/Abilities you may rely on: Construction equipment knowledge Customer service ethic and positive approach Communication skills Probing questions and understanding concerns Safety is key to our culture: The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. We value an inclusive and diverse workplace: Call Center Representative, Customer Call Representative, Account Representative, Call Center Agent, Customer Service Agent, Customer Service Rep Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class. Base Pay Range 23.35 - 32.09 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: • Health, Dental, Vision, Life Insurance • Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days • Leading wages • Tuition Reimbursement • RRSP Matching • Tool and Boot Allowance • Career development and advancement • Employee Assistance Program Sunbelt Rentals supports service members. Veterans encouraged to apply. If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter. Position is for an existing vacancy