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Student, IT Business Analyst (Fall 2026 /… at Sun Life · Waterloo
Skills
Job Description
Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.
Job Description:
The purpose of the IT Business Analyst role as it relates to supporting the WinTel Server Team, with a particular focus on the Patching Centre of Excellence (PCoE) Team. The primary purpose of this position is to provide robust support in Server Operating System (OS) Patching and Vulnerability Management (VM) duties, as well as to contribute to various projects within the team.
The individual in this role will report directly to the PCoE Director and working with other members of the Team, will take on the responsibility of preparing and managing essential business documents, such as meeting minutes and agendas. Additionally, a key part of their duties will involve communicating effectively with multiple teams to help facilitate and advance the goals of the PCoE.
From a strategic perspective, the IT Business Analyst is expected to gain a deep understanding of the PCoE’s objectives related to OS Patching and Vulnerability Management. They will be encouraged to contribute innovative solutions and ideas that help drive these objectives forward.
Leveraging AI to support the PCoE Team is also a significant part of this role. By integrating AI tools and capabilities, the individual can help the team discover new ways to enhance OS Patching and Vulnerability Management solutions.
Preferred skills:
Able to work for an 8 month term (2 x 4 month terms)
Very Good knowledge of Microsoft Office Suite
Great oral & written communication Skills
Excellent time management skills
Able to working within our established processes and follow direction.
Attention to detail
Good knowledge of ServiceNow
Experience with AI
Qualifications:
Strong knowledge of Microsoft Office Suite
Good working knowledge of ServiceNow
Able to communicate with our Team's Clients
Good understanding of IT
This opportunity is available to students with a April 2027 or later graduation date
Responsibilities:
Able to create Meeting Agendas and Minutes
Attend Meetings and Huddles
Able to create reports using ServiceNow and MS Office Suite
Communicate with other the Teams we work with
Create requests with ServiceNow and follow up to completion
Identify and suggestion improvements our processes if possible
The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.
Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Job Category:
Temporary EmployeePosting End Date:
19/05/2026