Specialist, Product Strategy and Innovation,… at Sun Life · Toronto

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to the Manager, Product Strategy and Innovation, Sun Life Health, the successful candidate will be responsible for supporting product execution, operations, and future evolution. Building on our leadership in insurance and financial services, the candidate will support the current operations of in-market products as well as contribute to identifying and developing future opportunities for the existing products to support growth objectives. Types of health products will include chronic disease management products as well as new health products targeted at high priority segments. The role supports the operations of current products including business reporting, billing and invoicing, contributing to decisions on future product evolution, problem solving for product optimization, and sales enablement and business development activities.
 

What will you do?

Contribute to the maintenance and evolution of in-market products

• Contribute to product enhancement and support activities to evolve current programs.
• Support recommendations/proposals for piloting new product models including the development of patient journeys, business modelling, setting target outcomes, research initiatives.
• Collaborate with selected third-party players to explore opportunities for partnership as it relates to program evolution and work closely with the Manager of Partnerships and Growth to support these relationships. 
• Support the go-to-market initiatives and build on plans to pilot and launch new features/programs.
• Contribute to ideation on how current CDMs will fit within the future roadmap of Sun Life’s health product suite.

Program reporting and operations

• Contribute to targets related to in-market CDM Programs; track and report on key metrics including enrollments, conversion rates and health outcomes, reporting up to internal and external stakeholders.  
• Identify areas for enhancement and support the implementation of continual improvement and test-and-learns based on data insights, providing learnings back to the broader Sun Life product team and reporting on success of each initiative against targets.
• Support contractual requirements such as billing and invoicing related to in-flight programs.

Contributing to business development and sales enablement

• Develop content/presentations on current programs for client facing presentations and proposals to showcase program offerings and capabilities.
• Support the delivery of these presentations by collaborating with the Manager of Partnerships and Growth and the Director of Product, ePharmacy to answer relevant questions and tailor content appropriately.

What do you need to succeed?

• Ability to think at a detailed, diagnostic and tactical level, with the ability to connect work to broader strategic objectives.
• Strong, analytically grounded problem‑solving skills, including working with data, conducting analysis and preliminary interpretation of results/insights.
• Effective oral and written communication skills, including the ability to clearly present findings and collaborate with stakeholders across the organization.
• Experience conducting in‑depth secondary research, including data collection, synthesis, and summarization of insights.
• Demonstrated ability to quickly learn and build content knowledge in new domains.
• Results‑oriented mindset with experience supporting innovation and/or product design initiatives; highly organized with strong attention to detail.
• 2 to 3 years of relevant business experience, with experience or strong interest in chronic disease management and health products, and/or exposure to digital health product lifecycle.

What will be nice to have?  

• Experience in competitive analysis, strategic partnerships, building business cases.   
• Experience in /or knowledge of Sun Life's business.  

What’s in it for you?   

• Flexible Benefits from the day you join to meet the needs of you and your family.  
• Pension, stock and savings programs to help build and enhance your future financial security.  
• Wellness programs that support the three pillars of your health – mental, physical and financial.  
• A hybrid working style that prioritizes flexibility.  
• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.  
• A friendly, collaborative, and inclusive culture.  
• Joining a reputable organization with over 150 years of history.  

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

60,000/60 000 - 97,000/97 000

Job Category:

Product

Posting End Date:

16/05/2026