Director, Digital Experience Design at Sun Life… · Toronto

Director, Digital Experience Design Location: Toronto, Ontario You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: We are looking for aDirector,DigitalExperienceDesignto join our leadership team, reporting into the AVP, Experience Design. In this role,you will be responsibleto help lead and elevate the design craft and experience strategy to build and scaledigitalfoundations that power high-quality product experiences across mobile, web and conversational AIacross our Canadian business lines. You will bring a strong voice to our team– shaping what great looks like and ensuring that craft,qualityand outcomesremainat the centre of every experience we ship. You will partnerclosely with Product, Technology,Research & Insights,Marketing and Data & Analytics,to helpdrive alignment, influence decision-making, and elevate the role of design as a strategic enabler. What will you do? Lead and grow a multidisciplinary design team, building a high performing culture grounded in craft, accountability, and continuous learning. Strongdigital-first product mindset, pushing forend-to-end digitalexperiences that are intentionally designed for scale, accessibility, and longevity across all channels. Track recordof taking complex products from concept through launch in agile environments, withmeasurableuser impact. Embed user research and usability practices into agile cycles to ensure experiences are grounded in user needs. Champion the adoption of AI-powered designtools,while drivingefficiencythrough optimized tooling and streamlined ways of working to elevate the quality and impact of the team’s work. Proventrack recordscaling design systems across multiple product lines to ensure consistency across all digital touchpoints. Work closely with leaders in the Business, Product, Marketing, and Engineering to understand and influence roadmap planning and target outcomes. Navigate a matrixed organization with confidence, building strong relationships and influencing without authority across product,technology,and business partners. Translate design outcomes into measurable business impact, communicatevalue clearly to senior stakeholders. Buildand leadahigh-performingdesignteamand culture for Sun LifeCanada throughsettingclearexpectations, coaching, mentorship. Provide thought leadership in digital experience by staying ahead ofemergingtrends, responsibly exploringnew technologies, and translating insights intostrategic opportunities. What do you need to succeed? 10+ years’ experience with a proven track record designing and shipping complex digital product experiences, with deep UX/UI craft and design credibility. Experience leading multidisciplinary design teams in agile, product led organizations. Strong cross functional leadership skills with the ability to influence at all levels in a matrix environment. Experience working in regulated industries such as financial services or healthcare is a strong asset. Proficiency in modern design tools and experience scaling design systems across product lines. A track record of building and developing high performing teams. Strong communication and storytelling skills;leveraging prototypes, narrative and evidence to move product and business conversations forward. Comfortable with ambiguity and creating clarity and structure in undefined spaces and team your team along with you. A champion of AI-powered design tool and workflows. You actively explore how AI can elevate the quality, speed, and impact of your team’s work. Post-secondary education in Human Centered Design, Interaction Design, Computer Science, Graphic Design or related discipline or equivalent combination of education and experience. What's in it for you? Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives. Being part of our transformation journey to better meet the health, wealth, and protection needs of our clients. Competitive salary and bonus structure influenced by market range data. Flexible Benefits from the day you join to meet the needs of you and your family. Pension,stock,and savings programs to help build and enhance your future financial security. #LI-Hybrid The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com. We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We may use artificial intelligence to support candidate sourcing, screening, interview scheduling. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 125,000/125 000 - 195,000/195 000 Job Category: Client / User Experience Design Posting End Date: 22/05/2026