Help Desk Support Specialist - Tier 1 -… at Sun Auto Tire… · Remote

Summary: Sun Auto Tire & Service is the fastest growing, top-10 independent tire dealer in the US with 525+ stores. They are seeking a Tier 1 tech support specialist to provide technical support for end users on various hardware and software platforms, primarily focusing on Office 365. Responsibilities: - This position is a Tier 1 tech support role supporting end users on a variety of hardware, software and our VAST POS System - The successful candidate will provide tier I technical support for store team members and corporate personnel via phone and digital channels such as chat and email - Perform technical diagnosis and troubleshooting for users with hardware, software, and network connectivity issues and provide the appropriate solutions - Thoroughly create, update, and resolve customer tickets for every request received according to guidance - Update users on outstanding requests and drive timely resolution - Escalate issues to appropriate department and support vendors as necessary - Advise management of potential risks or recurring problems - Other duties may be added and/or assigned as needed Required Qualifications: - 1-2 years of relevant experience - ie technical phone support - Strong Office 365 - Remote work experience - Strong customer service and troubleshooting skills - Experience installing, configuring, and maintaining PC hardware, printers, scanners, computer peripherals - Ability to communicate technical information, both verbal and written to a wide range of end-users - Knowledge of ticketing and knowledge based systems such at Zendesk, and InContact - Ability to possess a strong sense of ownership of client relationships - High school diploma or equivalent Preferred Qualifications: - Bachelor's degree desired Required Skills: Office 365, Technical phone support Important Skills: Customer service skills, Troubleshooting skills, PC hardware maintenance Nice-to-Have Skills: Ticketing systems knowledge, Ownership of client relationships Benefits: Medical, Dental and Vision Insurance, Health Savings Account, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Employee Discounts, Educational Assistance, Company Paid Life Insurance, Short-Term and Long-Term Disability Insurance