Automotive Service Advisor/Sales at Sun Auto Tire… · US-TX-Katy

Summary: Sun Auto Tire & Service is a nationwide leader in automotive services, committed to integrity, excellence, and developing their people. The Sales & Service Advisor role involves being the primary point of contact for customers, helping them understand their vehicle needs, and ensuring a smooth service experience. Responsibilities: - Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques - Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs - Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file - Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements - Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services - Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties - Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers - Track all new returns, core returns and warranty parts for individual customers - Other duties as assigned Required Qualifications: - High School Diploma or equivalent - Must be at least 18 years of age - Professional appearance and proven ability to work in a process driven environment - Possess valid driver's license - Ability to work a minimum of five days, including Saturday Preferred Qualifications: - Prior experience as a Service Advisor is highly preferred, but not required Required Skills: Customer service, Sales Important Skills: Service Advisor experience Benefits: Closed Sundays, Competitive Bi-Weekly Pay, Tuition Reimbursement, Paid Vacation and Sick Time, 6 Paid Holidays, Medical, Dental and Vision Insurance, Life Insurance (Company paid), 401(k) Retirement Savings Plan with Company Match, Discounted Services on Personal and Immediate Family Vehicles, Opportunity for Advancement!!!