Automotive Service Advisor/Sales at Sun Auto Tire… · Cypress

Summary: Sun Auto Tire & Service is a nationwide leader in automotive services, committed to integrity, excellence, and developing their people. The Sales & Service Advisor role involves being the primary point of contact for customers, helping them understand their vehicle needs, recommending solutions, and ensuring a smooth service experience. Responsibilities: - Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques - Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs - Recommend services according to appropriate level of knowledge - Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision - Properly document all recommendations in customer file - Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements - Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer - Provide customer with updates throughout the day on the status of their services - Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties - Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers - Track all new returns, core returns and warranty parts for individual customers - Other duties as assigned Required Qualifications: - High School Diploma or equivalent - Must be at least 18 years of age - Professional appearance and proven ability to work in a process driven environment - Possess valid driver's license - Ability to work a minimum of five days, including Saturday Preferred Qualifications: - Prior experience as a Service Advisor is highly preferred, but not required Important Skills: Customer Service, Sales Nice-to-Have Skills: Professional Appearance Benefits: Closed Sundays, Competitive Bi-Weekly Pay, Tuition Reimbursement, Paid Vacation and Sick Time, 6 Paid Holidays, Medical, Dental and Vision Insurance, Life Insurance (Company paid), 401(k) Retirement Savings Plan with Company Match, Discounted Services on Personal and Immediate Family Vehicles, Opportunity for Advancement!!!