Growth Account Manager at SumUp in Denver, CO

Summary: SumUp is a global financial technology company that creates powerful, easy-to-use financial solutions for small businesses. The Growth Account Manager will serve as an advisor and brand ambassador, upselling products to merchants and managing the sales cycle within Salesforce while ensuring customer satisfaction and identifying opportunities for growth. Responsibilities: - You serve as an advisor and SumUp brand ambassador to our merchants - Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system - Have a proven track record to mentor, empower and educate merchants on our suite of products and the value they bring to the merchant’s business - You thoroughly understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace - Consistently meet and exceed success metrics, including revenue and retention Able to connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products - Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants - Identify opportunities for merchants to consume additional products and services - You contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience - Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing,Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance - Help report on any themed merchant issues or opportunities with our products - Continuously identify and recommend areas to improve efficiency to leadership and assist global teams with their potential launches of upsell activities Required Qualifications: - 1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB) - Strong desire to achieve top results with a personable, positive “can-do” demeanor with a consistent record of success in a sales environment - Curious, patient and persistent to solve issues - Love to help, support, and solve problems for merchants and have a positive work attitude - Focused, reliable self-starter with ability to prioritize effectively - Significant Salesforce experience - specifically with SF case management - Excellent written/verbal communication skills in English, and Spanish is a plus - Organized and keep a cool head even in any potential stressful situations - Able to appropriately manage multiple tasks with varying levels of complexity and priority - Comfortable using a smartphone, tablet and computer - Able to multitask and prioritize responsibilities - A love for small business and merchant success Preferred Qualifications: - Want to be in the office Mon - Fri Required Skills: Salesforce case management, Customer success, Sales, Account management, Relationship management, Client services, Curiosity, Patience, Persistence, Multitasking, Empathy, English, Spanish Benefits: A full suite of benefits including medical, dental and vision, 22 days vacation days & 8 sick days plus 11 paid holidays, 401(K) employer match and paid parental leave, One month of sabbatical after every 3 years of employment