Customer Success Analyst II at Suki in Remote

Summary: Suki is a leading technology company that provides AI voice solutions for healthcare. They are looking for a data-savvy Storyteller to join their Analytics team to analyze usage patterns and trends, craft narratives that demonstrate ROI, and empower Customer Success Managers with insights for retention and expansion. Responsibilities: - Analyze usage patterns, adoption trends, and user behavior to identify "At-Risk" accounts before they churn - Design and build high-impact Quarterly Business Review (QBR) decks that clearly demonstrate value (ROI) to Executives - Translate complex data into simple, actionable insights for non-technical stakeholders - Act as the "Data Detective" for our complex strategic accounts, investigating anomalies in usage or drop-offs in engagement - Investigate how Suki interacts with different EMR environments (Epic, Cerner, etc.) to identify friction points or opportunities for deeper integration - Partner with Customer Success Managers to define success metrics for new pilots and track progress against them - Develop and maintain the "ROI Calculator" methodology, ensuring our value assumptions (like burnout costs or documentation speed) remain defensible and grounded in data - Build and maintain intuitive dashboards in Tableau that allow CSMs to self-serve answers to common client questions - Collaborate with the Data Engineering team to define requirements for new data tables or metrics needed for business analysis Required Qualifications: - Experience: 1-2 years as a Business Analyst, Data Analyst, or Strategy Consultant, with a healthcare analytics background - Storytelling: Exceptional ability to visualize data. You know the difference between a 'chart' and an 'insight.' Expert proficiency in Google Slides is required - Tooling: Strong proficiency in SQL (you can query the data yourself) and Tableau (you can build the dashboard) - Healthcare Analytics: Experience working with healthcare data (EHRs, Claims) or usage-based SaaS metrics - Analytical Mindset: You are curious. When you see a number drop, you don't just report it—you dig in to find out why - Communication: Comfortable presenting findings to internal leadership and occasionally joining external client calls to explain methodologies Required Skills: Healthcare Analytics, SQL, Tableau Important Skills: Data Storytelling, Google Slides Nice-to-Have Skills: Analytical Mindset, Communication